Case Manager: My Home

Guest House of Milwaukee; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Guest House of Milwaukee is seeking a Case Manager for the My Home Housing Program (SPC). The role coordinates, plans, and delivers services to participants and requires on-call availability for emergencies.

You will conduct home visits, develop service plans, assist with budgeting, mobility, and job seeking, and maintain documentation and compliance with program rules.

Qualifications

• Bachelor’s degree in Social Work, Human Services or related field required.
• In lieu of a Bachelor's degree, an Associate’s degree with 1 year of homeless population experience acceptable.
• Strong leadership and interpersonal skills.
• Ability to communicate clearly in writing and verbally.
• Computer proficiency, especially Microsoft Office.
• Knowledge of community resources and housing programs.
• Experience with case management and social services preferred.
• Valid Wisconsin driver's license and reliable transportation.

Responsibilities

• Coordinate, plan, and implement services for My Home Housing Program participants.
• Provide on-call availability for emergencies 24/7.
• Perform bi-monthly home visits and develop service plans.
• Assist clients with budgeting, job seeking, and SSI/SSDI processes.
• Liaise with landlords, collateral contacts, and community resources.
• Document all client interactions and required paperwork.
• Track mileage and report to Lead Case Manager monthly.
• Maintain relationships with housing staff and partners.
• Assist with moving to/from rented units and referrals.

Skills

Leadership

Interpersonal skills

Verbal & written communication

Technical writing

Time management

Case management

Understanding homelessness & mental il

Crisis prevention & intervention

Driver's license

Education

Bachelor’s degree in Social Work or related field

Associate degree + 1 year homelessness experience

Tools

Microsoft Office

Job description

Job Title: Case Manager - My Home (SPC)

Reports To: Director of Community Housing Programs

FLSA Status: Full-time/Salaried

This position is responsible for the coordination, planning and implementation of services for My Home Housing Program participants. The Case Manager is expected to be available on a 24-hour "on-call" basis for emergencies.

Essential Duties and Responsibilities:

• Performing twice monthly home visits with each client.
• Performing assessments and creating service plans with clients.
• Assisting mobility-impaired clients with shopping and errands.
• Assisting clients with moving to and from rented units.
• Communicating and meeting with clients' collateral contacts.
• Assisting clients with budgeting and money management.
• Referring clients to appropriate resources.
• Assisting clients with job seeking and resume writing.
• Assisting clients with obtaining SSI/SSDI benefits.
• Developing and maintaining therapeutic relationships with clients.
• Ensuring that clients are following the rules of the program.
• Documenting every contact with clients in the clients' files.
• Performing on-going paperwork as required by the Guest House and Milwaukee County Special Needs Housing Programs.
• Obtaining and maintaining necessary client paperwork.
• Performing referral and exit paperwork for clients.
• Checking both voicemail and e-mail regularly.
• Coordinating and delivering needed donations to clients.
• Tracking mileage and turning in mileage log to Lead Case Manager each month.
• Maintaining relationships with landlords and responding to clients' needs by communicating with landlords.
• Utilizing training opportunities offered by the Guest House.
• Participating in an annual evaluation with the Lead Case Manager.
• Other duties as assigned by the Director of Community Housing.

Qualifications:

• Excellent leadership and interpersonal skills.

• Knowledge of and experience with utilizing community resources.
• Ability to communicate clearly through both verbal and written forms.
• Ability to write professional and technical documents.
• Computer proficiency, including a working knowledge of Microsoft Office programs.
• Ability to plan, implement and follow through with projects relating to the position.
• Excellent time management skills.
• Ability to provide case management for eligible, targeted population.
• Understanding of building management issues, landlord/tenant relations and housing contracts and leases.
• Understanding of issues relating to homelessness, mental illness and substance abuse.
• Previous experience in case management or a related social services position preferred.
• Previous crisis prevention and intervention training desired.
• Maintain a valid Wisconsin driver's license, vehicle insurance, and reliable transportation in compliance with agency requirements.

Training and Experience:

• Bachelor's Degree in Social Work, Human Services or a related field required.
  • In lieu of a Bachelor's degree, an Associates degree, and 1 year of experience working with homeless population is acceptable.

This position description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.