Case Management & Student Support Lead

Virginia Commonwealth University; Richmond (VA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Paid annual leave

Tuition benefits

Retirement planning

Job summary

Virginia Commonwealth University is seeking a Care and Operations Specialist to join the Office of Student Advocacy. You will balance non-clinical, trauma-informed student support with high-level administrative coordination, serving as the central contact for students navigating academic or personal concerns.

You will manage intake, maintain meticulous case files, support special populations, and track KPIs and longitudinal trends.

Qualifications

• Bachelor’s degree or higher in social services or related field.
• Empathetic and student-centered approach with timely action.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills.
• Experience in case management, student services, or administrative support.
• Ability to handle sensitive and confidential information discreetly.
• Proficiency with Maxient case management software and Google Workspace.
• Ability to work independently and collaboratively.
• Commitment to respect and civility across diverse groups.

Responsibilities

• Manage intake processes and create/assign student case files.
• Provide direct student support and programmatic support to special populations.
• Support OSA staff with administrative tasks and KPI tracking.
• Coordinate with Finance to procure goods and services.
• Participate in professional development and university committees.

Skills

Empathetic approach

Organizational skills

Verbal communication

Written communication

Case management

Confidentiality

Google Workspace

Education

Bachelor's degree in Social Work, Psychology, Education, Public Administration or related field

Master's degree (preferred) in Social Work, Psychology, Education, Public Administration or related field

Tools

Maxient

Google Workspace

Job description

Virginia Commonwealth University is seeking a Care and Operations Specialist to join the Office of Student Advocacy. You will balance non-clinical, trauma-informed student support with high-level administrative coordination, serving as the central contact for students navigating academic or personal concerns.

You will manage intake, maintain meticulous case files, support special populations, and track KPIs and longitudinal trends.