Care and Operations Specialist

Virginia Commonwealth University; Richmond (VA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Paid annual leave

Tuition benefits

Retirement planning

Job summary

Virginia Commonwealth University is seeking a Care and Operations Specialist to join the Office of Student Advocacy. You will balance non-clinical, trauma-informed student support with high-level administrative coordination, serving as the central contact for students navigating academic or personal concerns.

You will manage intake, maintain meticulous case files, support special populations, and track KPIs and longitudinal trends.

Qualifications

• Bachelor’s degree or higher in social services or related field.
• Empathetic and student-centered approach with timely action.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills.
• Experience in case management, student services, or administrative support.
• Ability to handle sensitive and confidential information discreetly.
• Proficiency with Maxient case management software and Google Workspace.
• Ability to work independently and collaboratively.
• Commitment to respect and civility across diverse groups.

Responsibilities

• Manage intake processes and create/assign student case files.
• Provide direct student support and programmatic support to special populations.
• Support OSA staff with administrative tasks and KPI tracking.
• Coordinate with Finance to procure goods and services.
• Participate in professional development and university committees.

Skills

Empathetic approach

Organizational skills

Verbal communication

Written communication

Case management

Confidentiality

Google Workspace

Education

Bachelor's degree in Social Work, Psychology, Education, Public Administration or related field

Master's degree (preferred) in Social Work, Psychology, Education, Public Administration or related field

Tools

Maxient

Google Workspace

Job description

Unit: Student Affairs (Vice Provost) MBU

Department: Student Affairs

Department Summary: Navigating college can be achallenging experience. The mission for the Office of StudentAdvocacy is to champion the rights, welfare, and academic successof every student within our educational community. As the centralhub for connecting students to resources and services, we arecommitted to fostering an inclusive and supportive environmentwhere all students can thrive and reach their full potential.

Duties & Responsibilities

The Care and Operations Specialist serves as a vital operationaland student-facing member of the Office of Student Advocacy (OSA)team, balancing non-clinical, trauma-informed student support withhigh-level administrative coordination. This professional is thecentral point of contact for students navigating academic orpersonal concerns and utilizes an empathetic, student-centeredapproach, ensuring students are seamlessly connected to essentialinternal and external resources to foster their success andretention.

Daily responsibilities include managing all intake processes,creating and assigning meticulous student case files, providingdirect student support, providing programmatic support to specialpopulations served by OSA, providing administrative support to allOSA staff, and tracking departmental key performance indicators andlongitudinal student need trends. The Specialist also works closelywith the Finance Team to procure goods and services and activelyparticipates in professional development and universitycommittees.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Education, PublicAdministration or related education, experience, certificationsand/or training that demonstrates the knowledge, skills, andabilities required to perform the work.
• Empathetic and student-centered approach with a commitment totimely action and response.
• Strong organizational and multitasking abilities withmeticulous attention to detail.
• Excellent verbal and written communication skills.
• Experience in case management, student services, oradministrative support
• Ability to handle sensitive and confidential information withdiscretion and professionalism.
• Proficiency with Maxient case management software and GoogleWorkspace.
• Ability to work both independently and collaboratively within ateam.
• Demonstrated experience working in and fostering an environmentof respect, professionalism and civility with a population offaculty, staff, and students from various backgrounds andexperiences, or a commitment to do so as a staff member atVCU.

Preferred Qualifications

• Master's degree in Social Work, Psychology, Education, PublicAdministration or related education, experience, certifications andtraining that demonstrates the knowledge, skills, and abilitiesrequired to perform the work.
• Minimum 2 years experience in case management, studentservices, or administrative support, preferably in a highereducation or advocacy setting.
• Knowledge of university policies and student supportsystems.
• Experience with conflict resolution or crisisintervention.

Salary Range: 46,000

Benefits : All full-time university staff are eligible forVCU’s robust benefitspackage that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: Yes

ORP Eligible: No

University Job Title

35221N - Specialist SS 1

Contact Information

Contact Name: Xavier Bey

Contact Email: [e-mail]