Bilingual Case Manager – Self-Sufficiency Support

United Against Human Trafficking; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

United Against Human Trafficking is seeking a Case Worker to support individuals and families toward self-sufficiency through comprehensive case management, resource coordination, and personalized support.

The role requests assessment of client needs, creation of individualized service plans, and ongoing follow-up to monitor progress toward educational, employment, financial, and personal stability goals. Office-based with occasional travel to community locations.

Qualifications

• Associate or bachelor’s degree in social work or related field preferred.
• Experience in case management, social services, or community outreach.
• Ability to maintain confidentiality and professional judgment.

Responsibilities

• Conduct client intake, assessments, and eligibility screenings.
• Develop individualized self-sufficiency plans with measurable goals.
• Provide ongoing case management and supportive counseling.
• Connect clients to housing, employment, education, healthcare, and financial assistance.
• Assist with job readiness, resumes, interviews, and referrals.
• Monitor progress and update service plans as needed.
• Maintain confidential client records and case notes.
• Collaborate with agencies and service providers to coordinate services.
• Advocate for clients to overcome barriers to self-sufficiency.
• Conduct follow-up appointments to evaluate progress.
• Prepare reports and ensure documentation meets funding requirements.
• Participate in staff meetings and professional development.

Skills

Interpersonal skills

Communication

Organizational skills

Time management

Confidentiality

Education

Associate or Bachelor’s degree in social work or related field

Community health worker experience (2 years)

Job description

Position Overview:

The Case Worker supports individuals and families in achieving long-term self-sufficiency by providing comprehensive case management, resource coordination, and personalized support. The Case Worker assesses client needs, develops individualized service plans, connects clients with community resources, and monitors progress toward educational, employment, financial, and personal stability goals

Key Responsibilities:

• Conduct client intake, assessments, and eligibility screenings.
• Develop individualized self-sufficiency plans with measurable goals.
• Provide ongoing case management and supportive counseling.
• Connect clients to community resources, including housing, employment, education, healthcare, childcare, transportation, and financial assistance.
• Assist clients with job readiness, resume development, interview preparation, and employment referrals.
• Monitor client progress and update service plans as needed.
• Maintain accurate, timely, and confidential client records and case notes.
• Collaborate with community agencies, employers, and service providers to coordinate client services.
• Advocate for clients to help them overcome barriers to self-sufficiency.
• Conduct follow-up appointments to evaluate progress and ensure continued engagement.
• Prepare reports and maintain documentation in accordance with agency policies and funding requirements.
• Participate in staff meetings, training, and professional development activities.

Qualifications:

• Preferably an associate or bachelor’s degree in social work, human services, psychology, counseling, or a related field. Alternatively, a community health worker with at least two years of casework experience is acceptable.
• Experience in case management, social services, workforce development, or community outreach preferred.
• Strong interpersonal, communication, and organizational skills.
• Knowledge of community resources and public assistance programs.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.

Knowledge, Skills, and Abilities

• Excellent problem-solving and critical-thinking skills.
• Ability to build trusting relationships with clients.
• Strong time management and documentation skills.
• Ability to manage multiple cases while meeting deadlines.
• Knowledge of trauma-informed and client-centered service approaches.
• Ability to work independently and as part of a multidisciplinary team

Working Conditions:

• Office-based with regular travel to community locations, partner agencies, and client appointments as needed.
• May require occasional evening or weekend hours to meet client needs.

Success Measures

• Clients successfully achieve individualized self-sufficiency goals.
• Increased participation in employment, education, or vocational training.
• Improved housing and financial stability outcomes.
• Timely and accurate case documentation.
• Compliance with program requirements and performance standards.