Career Advisor

EDSI; Reading, Scranton (Berks County, Lackawanna County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading employment service provider in Reading, PA is seeking a Case Manager to deliver career counseling and case management services. The role involves assessing and addressing customer needs for employment retention and advancement, maintaining thorough documentation, and building relationships. Candidates must hold a Bachelor's degree in a relevant field and possess strong communication skills. This is a full-time on-site position with the potential for community engagement.

Qualifications

• Ability to document visits and contacts effectively.
• Flexibility to adapt as contract needs change.
• A driver’s license is required.

Responsibilities

• Provide case management and career counseling to customers.
• Maintain organized customer database and documentation.
• Ensure achievement of positive outcomes and goals.

Skills

Telephone communication skills

Written communication skills

Ability to prioritize tasks

Knowledge of Microsoft Office programs

Education

Bachelor’s degree in Education, Social Work, or Human Resources

Job description

Provide case management and career counseling to customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement

• Provide individualized assessment of work, family and personal development needs and opportunities
• Determine WIOA eligibility and accurately complete required documentation for enrollment
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts. Maintain customer files as specified by contractor.
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules
• Document all participant contacts and activities in case progress notes
• Assist in the preparation of project reports as needed
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Perform other duties as assigned

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s degree in Education, Social Work, Human Resources or a related area
• Knowledge of Microsoft Office programs
• Driver’s license required

Qualifications

Skills

Behaviors

Motivations

:

Education

Required

Bachelors or better.

Experience

Required

2 years:

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.