Case Management Specialist

Cnected; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Job summary

Cnected in San Antonio, Texas, is seeking a dedicated Case Management Specialist to create and manage case files for individuals with disabilities. The ideal candidate will possess a Bachelor's degree in Human Resources and at least 2 years of experience in employment services. Responsibilities include conducting assessments, ensuring compliance with JWOD/AbilityOne guidelines, and delivering support to employees and beneficiaries. Competitive benefits package and a mission-driven environment await the right candidate.

Qualifications

• Minimum 2 years of experience working with persons with disabilities.
• Strong organizational skills to manage multiple priorities.
• Ability to pass a background check and meet contract screening requirements.

Responsibilities

• Create and manage case files and disability documentation.
• Conduct vocational assessments for employees.
• Deliver employment services to beneficiaries.

Skills

Written and verbal communication

Organizational skills

Knowledge of employment law

Intermediate to advanced computer literacy

Crisis response

Education

Bachelor's degree in Human Resources or related field

Experience working with persons with disabilities

Job description

This Role Is Not For Everyone. It Might Be For You.

For over 25 years, Mavagi Enterprises has created meaningful employment for veterans and people with disabilities through federal contracts under the AbilityOne/JWOD Program. We are a mission‑driven, people‑first organization, and we are looking for a Case Management Specialist who moves with urgency, documents with precision, and genuinely cares about the humans whose files sit on their desk.

You notice when a case file is drifting, and you close the loop before anyone has to ask. You can sit across from an employee having a hard day and make them feel seen, not processed. You know your way around JWOD/AbilityOne requirements, and you don’t flinch when an audit shows up. And when a beneficiary needs more than case management, you know how to refer them somewhere that can actually help.

If that sounds like you, keep reading.

Qualifications

Required

• Bachelor’s degree in Human Resources or a related field, or a comparable combination of formal education and work experience
• Minimum 2 years of experience working with persons with disabilities, preferably with organizations providing employment services
• Working knowledge of employment law, including ADA, EEO, FMLA, workers’ compensation, wage and hour, labor law, and JWOD/AbilityOne guidelines
• Excellent written and verbal communication, you can write a formal assessment and have a real conversation with an employee who is struggling
• Strong organizational skills and the ability to manage multiple priorities without losing momentum
• Intermediate to advanced computer literacy
• Valid driver’s license
• Ability to pass a background check and meet all contract screening requirements
• Ability to perform the physical demands of the role for extended periods with or without assistance, including viewing a computer screen, using a keyboard, and answering phones

Preferred

• Experience in employment services, vocational rehabilitation, or working with persons from diverse backgrounds
• Experience in a government contracting or regulated environment
• Familiarity with the AbilityOne program, SourceAmerica, or other disability employment frameworks
• Ability to make clear, confident presentations to staff and external partners

What We Value Over a Resume: If you don’t check every box, but you have a track record of doing careful work with vulnerable populations, communicating without being asked, and finishing what you start, we still want to hear from you. Experience working alongside or in service of people with disabilities carries real weight here, regardless of how you came by it.

Every case you manage here directly supports employment for people with disabilities. That is not a tagline. It is in our contracts and our culture.

Responsibilities

Case File Management and Compliance

• Create and manage case files and disability documentation in accordance with JWOD/AbilityOne, federal, state, and county regulations
• Complete written assessments for every employee with a disability to confirm qualification under JWOD/AbilityOne and that Mavagi Enterprises is making all accommodations as necessary
• Ensure files meet requirements to pass internal and external audits without last‑minute scrambling
• Maintain updated records on all Case Management platforms with accuracy and on time
• Flag documentation gaps proactively before they become audit findings

Vocational Assessment and Employee Support

• Conduct vocational assessments for current and new employees in support of ongoing eligibility and individual development
• Develop accurate, personalized analysis plans with clear goals and objectives that promote employment opportunities
• Develop and monitor individual Work Plan records and track the number of clients served
• Provide training to supervisory personnel so they can help employees with disabilities succeed on the job
• Provide crisis intervention and counseling or refer out when employees need more than case management, because we lead with humanity

Ticket‑to‑Work and Beneficiary Services

• Deliver employment services to beneficiaries who have assigned their Ticket‑to‑Work to Mavagi Enterprises
• Provide accurate information on Ticket‑to‑Work services and initiatives to relevant audiences
• Maintain regular contact with beneficiaries and conduct monthly and quarterly follow‑up activities
• Provide ongoing, comprehensive case management, enter activities, monitor service dates, and extend or close activities as required
• Provide job development activities to assist clients in meeting their employment goals

Outreach, Recruiting, and Administration

• Submit timely and accurate status reports to the President, including clients served, services delivered, and outreach activities
• Conduct outreach and referrals to beneficiaries, family members, community partners, and service providers
• Assist in recruiting quality employees in accordance with Mavagi Enterprises’ mission
• Research complex challenges and develop the procedures, documents, and forms needed to solve them
• Perform other duties and special projects as assigned

Desired Skills

• Case management and file documentation
• Employment law and compliance, ADA, EEO, FMLA, JWOD
• Vocational assessment and individualized planning
• Written documentation and formal assessments
• Relationship building across diverse populations
• Crisis response and appropriate referral
• Training and presentation delivery
• Job development and community outreach
• Independent decision making and prioritization
• AbilityOne/JWOD program knowledge

Benefits

At Mavagi Enterprises, we believe that people who do meaningful work deserve to be taken care of. Here is what we offer:

Health and Wellness

• Medical insurance
• Dental and vision coverage
• Company‑paid life insurance

Time Away

• Paid time off and vacation
• Paid sick leave
• Federal holidays plus additional days
• Parental leave

Growth and Development

• Professional development and training opportunities tailored to your role and career path
• Year‑round team builders and employee events designed to strengthen the team

Something Worth Noting

This is mission‑driven work inside a growing organization. The people who thrive here are not just looking for a benefits package. They are looking for work that means something, a team that holds itself accountable, and a place where showing up fully is both expected and recognized.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action employer committed to a workplace free from discrimination and harassment. Employment with us is at‑will; either party may terminate the relationship at any time, with or without cause.