Case Management Coordinator — Hybrid/Travel (Chicago)

CVS Health Corporation; Cicero (IL); Remote; USD 37,000 - 62,000; Full time

Job summary

CVS Health Corporation is seeking a Case Management Coordinator to unite care management tools with member needs and education. The role emphasizes scheduling, benefits access, and program navigation to support optimal health outcomes.

The position requires 2+ years in Behavioral Health and 50-75% travel in and around Chicago, with full-time telework arrangement and standard business hours. Strong documentation and Office skills are essential.

Qualifications

• 2+ years experience in Behavioral Health or related field.
• Willing to travel 50-75% around Chicago, Illinois.
• Experience with electronic documentation and Microsoft Office applications.

Responsibilities

• Evaluation of Members: assess needs/eligibility and recommend care plan.
• Identify high risk factors and coordinate appropriate referrals.
• Coordinate and monitor care plan activities and progress.
• Collaborate with clinical teams to improve quality of care and outcomes.
• Escalate quality of care issues through established channels.
• Use negotiation to secure options and services for members.
• Engage members to support healthy lifestyle changes and participation in decisions.

Skills

Behavioral Health

Case management

Travel coordination

Microsoft Office

Education

Bachelor's degree or higher in Behavioral Health or Human Services

Tools

Microsoft Office

Job description

CVS Health Corporation is seeking a Case Management Coordinator to unite care management tools with member needs and education. The role emphasizes scheduling, benefits access, and program navigation to support optimal health outcomes.

The position requires 2+ years in Behavioral Health and 50-75% travel in and around Chicago, with full-time telework arrangement and standard business hours. Strong documentation and Office skills are essential.