Case Management Assistant: Care Coordination & Communications

Encompass Health Corporation; Petersburg (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Generous paid time off

Tuition reimbursement

401(k) and employee stock purchase

Flexible spending accounts

Inclusive culture

Job summary

Encompass Health Corporation is seeking a Case Management Assistant in Petersburg, VA to streamline workflows and support the Case Management team. You will coordinate meetings, manage referrals and schedules, and ensure accurate documentation while collaborating with clinicians and patients.

The role emphasizes communication, data collection for performance metrics, and readiness for regulatory surveys, with opportunities for professional growth and inclusive, patient-centered care.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency in Microsoft Office products.
• Strong typing skills with speed and accuracy.
• Knowledge of medical terminology (preferred).
• Experience with insurance/payor systems (preferred).
• Good visual acuity and communication skills.
• Flexibility to work weekdays/weekends, evenings, or night shifts if necessary.
• Availability during religious/legal holidays as scheduled.

Responsibilities

• Coordinate and facilitate Team Conference meetings.
• Gather, take action on, and maintain Case Management documentation (referrals, admissions, orders, schedules).
• Coordinate communication of daily Case Management Assignment updates.
• Complete pre- and post-discharge activities to inform patients, families, and clinicians.
• Gather Quality Improvement and department Performance Improvement data.
• Assist with collection of Key Care Indicators and clinical outcomes data.
• Assist in regulatory and Joint Commission survey preparedness activities.

Skills

Microsoft Office

Typing

Medical terminology

Communication skills

Shift flexibility

Education

High school diploma or equivalent

Job description

Encompass Health Corporation is seeking a Case Management Assistant in Petersburg, VA to streamline workflows and support the Case Management team. You will coordinate meetings, manage referrals and schedules, and ensure accurate documentation while collaborating with clinicians and patients.

The role emphasizes communication, data collection for performance metrics, and readiness for regulatory surveys, with opportunities for professional growth and inclusive, patient-centered care.