Case Management Assistant

Baycare; Winter Haven (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

401k match

Performance bonuses

Community discounts

Job summary

BayCare's Winter Haven Hospital is seeking a Case Management Assistant to help coordinate patient and family access to community services and discharge planning.

You will educate patients about the discharge appeal process, support transitions from inpatient care, and maintain frequent contact with patients, staff, and payor representatives.

Position requires strong customer service and communication skills; standard hours are Monday through Friday with some on-call or weekend support as needed.

Qualifications

• High school diploma or equivalent required.
• 1 year in medical-related field or 1 year customer service experience.
• Strong customer service and communication skills.

Responsibilities

• Assist with coordinating patient and family access to agencies, transportation, and services.
• Distribute regulatory documents to identified patients.
• Educate patients about the discharge appeal process.
• Support seamless transitions from inpatient care using hospital and community resources.
• Maintain frequent contact with patients, families, hospital staff, and payor representatives.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Computer skills

Independent work

Teamwork

Critical thinking

Education

High school diploma or equivalent

Associate's degree (preferred)

Job description

Details

Care Coordination

Care Coordination

Nursing

Full Time

Winter Haven:Winter Haven

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

The Case Management Assistant responsibilities include:

• Assists with completing tasks necessary to facilitate patient and family access to agencies, transportation, and services within and beyond acute care
• Responsible for assisting with distributing regulatory documents to identified patients
• Educating patients about the appeal process related to their discharge
• Performing multiple activities that support a seamless transition of patients from the inpatient hospital setting, using current knowledge of hospital processes and community service
• Requires frequent contact with patients and patient representatives including but not limited to hospital staff, community resource agencies and payor representatives

Position details:

• Location: Winter Haven Hospital - Winter Haven, FL
• Status: full time
• Schedule: Monday - Friday 8:00 AM - 4:30 PM
• Weekend Requirement: Occasional
• On Call: No

Education:

• Required High School or Equivalent
• Preferred Associate's

Experience:

• Required 1 year in Medical Related Field OR
• Required 1 year Customer Service skills

Skills:

• Required customer service, interpersonal skills, written and verbal communication skills, computer/typing skills, ability to work independently with minimal supervision, ability to work within a team environment, critical thinking skills

Benefits:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

Equal Opportunity Employer Veterans/Disabled