Case Intake Specialist (Office Specialist 2)

Oregon Department of Justice; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation and paid leave

Health benefits

Pension plan

SEIU representation

Career growth opportunities

11 paid holidays and time off

Job summary

The Oregon Department of Justice's Division of Child Support in Salem is hiring a Case Intake Specialist (Office Specialist 2) to perform a wide range of administrative and office support tasks. You will support the Case Intake team, manage participant and case records, and help ensure timely processing of applications and orders.

This full-time position offers daily contact with clients, attorneys, and internal colleagues.

Qualifications

• Two years of general clerical experience with keyboarding or document creation.
• An associate degree or equivalent experience requested.
• Ability to pass background checks and reference checks.

Responsibilities

• Search databases for participants and cases; create or reopen records.
• Review applications for services and ensure compliance with timeframes.
• Process and enter child support orders into the system.
• Coordinate communications with participants, attorneys, and offices.
• Maintain accurate participant demographics and records.
• Handle mail, documents, and file management; basic clerical duties.

Skills

Customer Service

Attention to Detail

Judicial documents

Computer skills

Typing 45 wpm

Professional composure

Adaptability

Education

Associate degree

Two years general clerical experience

Equivalent education & experience

Tools

Microsoft Office Suite

Outlook

Electronic databases

Job description

Position Title

Case Intake Specialist (Office Specialist 2)

Initial Posting Date

09/10/2026

Application Deadline

09/20/2026

Agency

Department of Justice

Salary Range

$3,515 - $4,738

Position Type

Employee

Job Description

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Case Intake Specialist (Office Specialist 2)! Friendly, helpful, organized, good judgment-- those are just a few of the qualities we’ll be looking for in a candidate. If selected, you will support the Case Intake team located in Salem and perform a wide variety of administrative, technical, and office support functions. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success.

Job Duties (in Part)

• Search computer database for existing participants and cases. Create new participants and cases or reopen existing cases in the child support computer system.
• Review and process applications for services and ensure compliance with state and federal timeframes.
• Review database for existing child support orders.
• Contact participants or attorneys to obtain information needed to proceed with case creation or opening.
• Review of online vital statistics records for participants.
• Verify and update participant demographics.
• Add relevant data to participant and case records to allow for appropriate next steps when the case is assigned to the District Attorney or DCS field offices.
• Receive child support orders from private attorneys, Oregon courts, program representatives, and participants.
• Review child support orders and enter them into the child support computer system, as appropriate.
• Enter relevant information in the participant or case activity log record.
• Copy, scan, and file documents.
• Sort and prepare incoming documents for review.
• Review and process physical and electronic mail, and mail returned by the post office.
• Initiate and receive phone calls to gather supporting information to process applications for services.
• Retrieve and forward phone messages.
• Other duties assigned by management.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Desired Skills, Experiences, And Attributes

• Customer Service - experience working with the public, including answering routine questions regarding your employer's programs or services, laws, policies, benefits, or participant requirements.
• Attention to Detail - experience with critical thinking and reading to ensure accurate case management or record keeping. In this role you work with items that are sensitive and mistakes can impact the safety of customers.
• Experience reading and interpreting judicial orders, contracts, or other legal documents.
• Computer Skills - experience using various electronic databases and computer applications to research and compile information such as Microsoft Office Suite and Outlook. Ability to work in more than one system simultaneously.
• Ability to accurately keyboard 45+ wpm
• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
• Adaptability when facing change in job processes and requirements.

What’s In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.

Oregon Department of Justice

1162 Court St NE

Salem, OR 97301

[e-mail]

Phone: [phone]

Fax: [phone]