Case Intake & Packaging Clerk (Entry Level)

National Dentex; Rochester Hills (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company contribution

Tuition reimbursement

Job summary

National Dentex is hiring a Case Intake & Packaging Clerk at the Nelson Dental Laboratory in Rochester Hills, MI. This entry-level role handles case intake, packaging, invoicing, and light customer communications to ensure accurate processing and on-time shipping.

The position runs 8:00 AM to 4:30 PM, Monday through Friday, on-site. Benefits include health, dental, vision, disability, life insurance, paid holidays, vacation, and a 401K with company contribution.

Qualifications

• Must be able to read, write, speak and understand English.
• Strong attention to detail.

Responsibilities

• Receive cases through local delivery driver or national carrier.
• Disinfect and organize case contents for data entry.
• Package, bill, and invoice all finished cases.
• Assist with answering incoming calls.
• Make outgoing calls to customers' offices.
• Respond to inquiries from customers' offices.
• Unpack and sanitize new work following safety instructions.
• Verify and consolidate cases to prepare for shipping.
• Use UPS and FedEx software and maintain account data.

Skills

Attention to detail

English proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Case Intake & Packaging Clerk (Entry Level)

Job Category : Shipping Receiving

Requisition Number : SCHED009680

• Posted : October 27, 2026
• Full-Time
• On-site
• Rate : $18 USD per hour

Locations

Showing 1 location

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Case Intake & Packaging Clerk opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI.

The regular hours for this position are from 8:00 AM to 4:30 PM, Monday through Friday, and may vary from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Receivecases through local delivery driver or national carrier
• Disinfect and organize case contents into individual case pans and prepare for data entry
• Responsible for packaging, billing, and invoicing all finished cases
• Assist with answering incoming calls
• Make outgoing calls to customers' offices
• Respond to all inquiries from customers' offices

Secondary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
• Sorts and attaches doctor prescriptions
• Responsible for properly packing all completed cases
• Responsible for verifying and properly consolidating all cases to prepare for shipping
• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
• Disburse cases for local drivers
• Maintain proper level of assembled shipping boxes
• All other jobs as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Strong attention to detail

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent
• Demonstrated relevant employment experience may be considered in lieu of education
• Dental office experience preferred
• Dental terminology knowledge preferred
• Billing experience preferred
• Working knowledge of Microsoft Office required

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment as required

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• May be required to push, pull, lift, and/or carry up to 20 pounds

Qualifications

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Preferred

High School or Equivalent or better.

Experience

Required

Working knowledge of Microsoft Office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.