Shipping & Receiving Specialist

National Dentex, LLC; Rochester Hills (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid holidays, vacation and sick time

401K with company contribution

Tuition reimbursement

Job summary

National Dentex, LLC in Rochester Hills, MI is seeking a Shipping & Receiving Specialist. The role handles data entry for case scheduling, demographics, and billing, and supports customer communications in a fast-paced dental lab environment.

Regular hours are 9:00 AM–5:00 PM, Monday to Friday, with full-time benefits including health and 401K. The position requires attention to detail, effective communication, and MS Office proficiency.

Qualifications

• High school diploma or equivalent required or better.
• Demonstrated relevant employment experience may be considered in lieu of education.
• Dental office experience preferred.
• Dental terminology knowledge preferred.
• Billing experience preferred.
• Working knowledge of Microsoft Office required.

Responsibilities

• Enter prescription information via Data Entry to schedule cases.
• Schedule each case received and enter demographics and customer information.
• Print preference notes matching to case.
• Bill and invoice all finished cases; sort and attach documents.
• Assist with answering incoming calls and make outgoing calls to customers.
• Respond to inquiries from customer offices.
• Unpack and sanitize new work following instructions and PPE.
• Sort and attach doctor prescriptions and properly pack completed cases.
• Verify and consolidate all cases to prepare for shipping; use UPS/FedEx software.
• Disburse cases for local drivers and maintain packing supplies.
• All other tasks as assigned.

Skills

Attention to detail

Data entry

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

UPS/FedEx software

Microsoft Office

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Shipping & Receiving Specialist opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI.

The regular hours for this position are from 9:00 AM to 5:00 PM, Monday through Friday, and may vary from time to time.

This is a full-time position featuring employee benefits including:

• health, dental, vision, disability, and life insurance
• paid holiday, vacation, and sick time
• 401K with company contribution
• tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Enter prescription information via Data Entry to schedule cases
• Perform the scheduling function for each case received
  • Enter demographics and customer information
  • Print preference notes matching to case
• Responsible for billing and invoicing all finished cases and will sort and attach
• Assist with answering incoming calls
• Make outgoing calls to customer’s offices
• Respond to all inquiries from customer’s offices

Secondary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
• Sorts and attaches doctor prescriptions
• Responsible for properly packing all completed cases
• Responsible for verifying and properly consolidating all cases to prepare for shipping
• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
• Disburse cases for local drivers
• Maintain proper level of assembled shipping boxes
• All other jobs as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Strong attention to detail

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent
• Demonstrated relevant employment experience may be considered in lieu of education
• Dental office experience preferred
• Dental terminology knowledge preferred
• Billing experience preferred
• Working knowledge of Microsoft Office required

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment as required

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• May be required to push, pull, lift, and/or carry up to 20 pounds

Qualifications

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

High School or Equivalent or better.

Experience

Working knowledge of Microsoft Office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.