Customer Service Representative

National Dentex, LLC; De Pere (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Tuition reimbursement

Job summary

National Dentex, LLC is seeking a Customer Service Representative for NDX Lord's Dental Studio in De Pere, WI. The role supports dental offices with calls, issue resolution, account setup, and doctor onboarding, working typical business hours.

Candidates should have a high school diploma and 3 years of related experience; strong English and computer skills are required. Benefits include health and 401K with company contributions.

Qualifications

• High school diploma or equivalent is required.
• 3 years of dental or customer service experience preferred.
• Strong English reading, writing and verbal communication.

Responsibilities

• Answer phones promptly.
• Process outgoing calls efficiently.
• Troubleshoot basic technical issues and coordinate with doctors.
• Build relationships with staff at customer offices.
• Analyze remakes and resolve issues.
• Perform cross-selling and sales calls.
• Update doctor preferences to keep the database accurate.
• Schedule pickups and track cases.
• Onboard new doctors to LMS and set up accounts.

Skills

English proficiency

Typing

Customer service

Attention to detail

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Lord's Dental Studio in De Pere, WI.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner
• Process outgoing calls in a timely manner
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Perform cross-selling and sales calls
• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule pickups when necessary and check case tracking for individual offices
• Submit new doctors to LMS
• Manage and set up new accounts
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Attention to detail and accuracy

Minimum Education and Experience Required:

• Required: High school diploma or equivalent
• Preferred: Minimum 3 years of experience in a dental environment / customer service experience

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 25 pounds
• Read and interpret prescriptions and other required documentation
• Ability to effectively communicate technical information
• Vision capabilities: depth perception, attention to detail, and/or color

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or Equivalent or better.

Experience

Preferred

Minimum three (3) years of experience in a dental environment / customer service experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.