Case Coordinator Chinese Bilingual

LTE Care Plus Inc.; Melville (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Referral program

Job summary

LTE Care Plus Inc. is seeking a Case Coordinator to staff ABA therapists, build and manage schedules, and ensure efficient service delivery.

You will work closely with clients, therapists, and clinical supervisors to ensure sessions are covered and scheduled appropriately. This full-time, in-person role requires strong communication, organization, and attention to detail, with experience in scheduling and coordinating in a fast-paced environment.

Qualifications

• 1+ years of admin, scheduling, or coordination experience.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment with frequent changes.
• Comfort with scheduling systems and spreadsheets.

Responsibilities

• Match ABA therapists to clients based on availability and clinical needs.
• Create and maintain weekly schedules for therapists and clients.
• Coordinate with BCBAs and families to fulfill service hours.
• Monitor therapist availability and caseload capacity.
• Adjust schedules for cancellations or time-off.
• Track authorization hours and use before expiration.
• Communicate professionally with staff and families to resolve scheduling issues.
• Update data in scheduling software or case management platforms.
• Support intake team with client onboarding.

Skills

Excellent communication

Organizational skills

Attention to detail

Adaptability

Tech savviness

Scheduling coordination

Education

High school diploma or equivalent

Tools

Scheduling software

Spreadsheets

Job description

Job description

Overview

The Case Coordinator is responsible for staffing ABA therapists with appropriate clients, building and managing schedules, and ensuring efficient and effective service delivery. This position is a key part of our operations team and works closely with clients, therapists, and clinical supervisors to ensure all sessions are covered and scheduled appropriately.

Duties

• Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs
• Create and maintain weekly schedules for therapists and clients
• Coordinate with BCBAs and families to ensure client service hours are fulfilled
• Monitor therapist availability and caseload capacity
• Adjust schedules promptly in case of cancellations, time-off requests, or other changes
• Track authorization hours and ensure hours are used before expiration
• Communicate professionally with staff and families to resolve scheduling issues
• Update data in scheduling software or case management platforms
• Support intake team with client onboarding as needed

Qualifications

• High school diploma or equivalent
• 1+ years of administrative, scheduling, or coordination experience
• Excellent communication and organizational skills
• Comfort working in a fast-paced environment with frequent changes
• Strong attention to detail
• Tech savvy — able to work with scheduling systems and spreadsheets

This position requires a compassionate individual dedicated to making a positive impact on the lives of others through effective case coordination.

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Work Location: In person