Case Coordinator

Adams-; Atlanta (GA); On-site; USD 49,000 - 65,000; Full time

Job summary

AMG is hiring a Case Coordinator to work with a Case Manager in case administration and management in Atlanta, GA. The role focuses on supporting Case Managers, clients, and Panelists throughout the lifecycle of cases and providing essential administrative support.

Requirements include a Bachelor's degree (preferred) and 2-4 years in legal admin or client service roles, with proficiency in ADR processes and strong verbal and written communication skills.

Qualifications

• Bachelor's Degree in a related discipline (Preferred)
• 2-4 years in a legal administrative or assistant role (Required)
• 2-4 years in legal and client service role (Plus)
• Proficiency in ADR processes and procedures (Preferred)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (RC) (Preferred)
• Computer literate and proficient in software programs required for the position (Required)
• Strong verbal and written communication skills (Required)

Responsibilities

• Completes tasks efficiently and accurately as directed by Case Managers and local managers
• Supports Case Managers, clients, and Panelists throughout the case lifecycle
• Provides administrative support for Case Managers and Panelists
• Develops Case Manager skills to enhance the client experience
• Serves as Case Manager apprentice and can cover a Case Manager’s desk in their absence when appropriate
• Coordinates and schedules conference calls, pre-hearing prep calls, moderates sessions, and manages client interactions
• Reviews closed cases to assess client satisfaction and potential opportunities
• Performs other duties within similar scope as assigned

Skills

Verbal and written communication

ADR processes proficiency

Computer literacy

Client service experience

Interpersonal skills

Education

Bachelor's Degree in related discipline

Tools

Microsoft Office

Job description

Salary: USD49000 - USD65000 per year

AMG is seeking a Case Coordinator to partner with their case manager in case administration and management.

Responsibilities

What you will do

• Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in a related discipline. Preferred
• 2-4 years of working in a legal administrative or assistant role. Required
• 2-4 years of working in legal and client service role. Plus
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)

Compensation is $49,000 - $64,000 based on experience