Case Coordination Assistant II

Alaska Native Tribal Health Consortium (ANTHC); Anchorage (AK); On-site; USD 52,000 - 78,000; Full time

Job summary

Alaska Native Tribal Health Consortium (ANTHC) in Alaska is seeking Assistant Case Manager II/III to support Case Managers with scheduling, reception, records maintenance, and clinic coordination. You will assist with referrals, travel/housing arrangements, and insurance verification within a busy healthcare setting.

Under supervision, you will help with clerical duties, maintain schedules, and communicate across departments to ensure seamless patient care and follow-up for diverse Alaska Native

Qualifications

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skill in oral and written communication.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in operating office equipment such as copiers and fax machines.
• Skill in maintaining and updating clinical schedules.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in managing multiple priorities and tasks.

Responsibilities

• Works under the direction of department leadership.
• Coordinates patient referrals and ensures appropriate follow-up after provider sees patient.
• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.
• Confirms patient insurance eligibility.
• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Maintains files/logs/registers and may order office supplies.
• Communicates with other ANMC departments and/or THOs to coordinate with other departments or THOs as needed.
• Performs routine referrals in conjunction with medical providers, schedules diagnostic studies, clinic appointments.
• Schedules same day appointments and ensures all information pertaining to visit is available.
• May assist department leadership in Cerner and field schedules.

Skills

Customer service

Phone systems

Privacy laws

Medical terminology

Communication skills

Computers

Scheduling

Multitasking

Education

High school diploma or GED

Tools

Cerner scheduling

Microsoft Office

Job description

Alaska Native Tribal Health Consortium (ANTHC) in Alaska is seeking Assistant Case Manager II/III to support Case Managers with scheduling, reception, records maintenance, and clinic coordination. You will assist with referrals, travel/housing arrangements, and insurance verification within a busy healthcare setting.

Under supervision, you will help with clerical duties, maintain schedules, and communicate across departments to ensure seamless patient care and follow-up for diverse Alaska Native