Case Associate (Bilingual)

Catholic Charities; Waukegan, Northern (IL, KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

PTO & Holidays

403(b) Retirement Plan

EAP

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Case Associate to provide comprehensive client support, intake, assessments, and coordination across programs in Cook and Lake counties. You will contribute to crisis response, documentation, and referrals while working with a collaborative team in a faith-based nonprofit setting.

The role requires strong organizational and communication skills, Spanish fluency, and a commitment to service.

Qualifications

• H.S. Diploma or GED required.
• Spanish fluency (spoken and written) required.
• Strong organizational and interpersonal skills with a focus on customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in client intake and assessments; gather information for service planning.
• Maintain accurate case files and documentation; assist with crises and scheduling tasks.
• Provide resource referrals and participate in community outreach to promote programs.
• Collaborate with internal stakeholders and team members.
• Engage in ongoing learning and skill development to improve performance.

Skills

Spanish fluency

Organizational skills

Communication skills

Education

HS Diploma or GED

Associate's Degree (AA) in related field

Tools

Microsoft Office Suite

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Associate provides comprehensive client support by assisting with intake, assessments, crisis response, case documentation, administrative coordination, resource referrals, community outreach, and collaborative team efforts while continuously developing skills to enhance service delivery and organizational success.

Job Responsibilities

• Assist in conducting client intake and assessments, gathering relevant information to support service planning.
• Help maintain accurate case files and documentation, ensuring compliance with organizational policies and procedures. Assists with crisis situations and emergencies as needed. Provide administrative support, including not limited to billing tasks, scheduling appointments, managing communications, and coordinating meetings.
• Facilitate client access to resources and services by providing information and referrals as needed. Participate in outreach activities to promote programs and engage with the community.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Essential functions include all other duties and responsibilities as assigned.

Physical Requirements

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements

Comply with program and/or requirements related to:

• Background check
• DMV check

Additional Requirements

• Driver's license
• Automobile Insurance

Education and Experience Requirements

Minimum Qualifications

• H.S. Diploma or General Education Degree (GED) Entry level
• Spanish Fluency (spoken and written)
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
• Excellent communication and interpersonal skills, with a focus on customer service.

Preferred Qualifications

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Familiarity with data entry, billing systems, and Microsoft Office Suite is preferred.

Certifications and Licensure

• Preferred 40 DV training certification, CPR/First Aid certified

Benefits

• BlueCross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition Reimbursement
• Professional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$19.35 - $21.50 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.