Case Aide

CWS Durham; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CWS Durham is seeking a Case Aide to provide administrative and technical support for ongoing core services and case management. You will assist with housing, healthcare, employment, education, and legal services while maintaining accurate case files.

Role requires good communication and organizational skills, a valid driver’s license, and the ability to work in a fast-paced environment. In-person position in Wilmington, NC, with potential for growth and teamwork-focused environment.

Qualifications

• High school diploma or equivalent.
• 6 months of relevant experience.
• Excellent communication, documentation, and interpersonal skills.
• Valid Driver’s License required.

Responsibilities

• Assist with on-going case management and services to clients as per the terms of the program requirements including, but not limited to, securing housing, healthcare, employment, education, legal support, and financial assistance
• Ensures accurate, timely, and confidential case file documentation that meets all program requirements and is reviewed by Case Manager or Supervisor.
• Assist clients by filing out documentation and submitting applicable applications for social services.
• Assist clients by transporting them to appointments and other necessary activities
• Collaborate with other team members in the preparation of reports, case summaries, and other documentation.
• Perform other duties as assigned.

Skills

Excellent communication

Documentation

Interpersonal skills

Valid driver’s license

Education

High school diploma or equivalent

Tools

Microsoft 365

Case management software

Job description

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Overview

Under the direction of a Case Manager or Supervisor, the Case Aide will provide administrative and technical support for ongoing CWS’s core services and supporting case management services to our clients.

Responsibilities

• Assist with on-going case management and services to clients as per the terms of the program requirements including, but not limited to, securing housing, healthcare, employment, education, legal support, and financial assistance
• Ensures accurate, timely, and confidential case file documentation that meets all program requirements and is reviewed by Case Manager or Supervisor.
• Assist clients by filing out documentation and submitting applicable applications for social services.
• Assist clients by transporting them to appointments and other necessary activities
• Collaborate with other team members in the preparation of reports, case summaries, and other documentation.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• 6 months of relevant experience.
• Excellent communication, documentation, and interpersonal skills.
• Valid Driver’s License required.

Preferred

• Experience working with vulnerable populations (e.g., refugees, survivors of violence, those experiencing homelessness).
• Multilingual abilities.
• Familiarity with federal, state, and local social service regulations.
• Ability to manage a diverse caseload and work effectively under pressure.
• Knowledge of local community resources and social service systems.
• Proficiency in Microsoft 365 and case management software.
• Strong understanding of trauma-informed, strengths-based, and culturally responsive care.

Special Requirements

- Spanish fluency in required for this position.

- The candidate must have reliable transportation and a valid drivers license.

- This position is in-person.

Benefits

CWS offers a competitive benefits package that includes:

• - 403 (b) Retirement Plan
• - Medical, Dental and Vision Insurance
• - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• - 14 Official Holidays
• - 12 Sick Days Off (Accrued monthly)
• - Life Insurance and AD&D
• - Long Term and Short-Term Disability
• - Employee Assistance Program (EAP)
• - Health Savings Account
• - Flexible Spending Accounts