Case Aide: Housing Support & Wellness Advocate

HOUSING WORKS INC; City of Niagara Falls (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare plans

Up to 30 days PTO in first year

Educational benefit

Job summary

Housing Works Inc. is seeking a Case Aide to provide day-to-day support to residents working toward housing stability and wellness. You will assist with service plans, navigate appointments, and promote independent living skills within a harm-reduction, trauma-informed framework.

The role emphasizes participation in safety checks, documentation, and collaboration with Case Managers. Evening, weekend, and holiday shifts may be required.

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• Minimum 1 year experience in residential/human services settings.
• Bilingual skills (Spanish) are a plus; training provided for ECR systems.

Responsibilities

• Build rapport with residents and provide supportive engagement daily.
• Assist residents with service-plan goals: housing stability, health care, benefits, and daily living skills.
• Accompany residents to medical, behavioral health, HIV care, and social service appointments.
• Use trauma-informed, harm-reduction approaches to encourage participation and progress.
• Document interactions accurately in the Electronic Case Record system.

Skills

Interpersonal skills

Communication

Bilingual (Spanish)

Education

High School Diploma or GED

Associate’s Degree/Some college (Human Services)

Tools

Electronic Case Record System

Job description

Housing Works Inc. is seeking a Case Aide to provide day-to-day support to residents working toward housing stability and wellness. You will assist with service plans, navigate appointments, and promote independent living skills within a harm-reduction, trauma-informed framework.

The role emphasizes participation in safety checks, documentation, and collaboration with Case Managers. Evening, weekend, and holiday shifts may be required.