Case Aide

Compass Connections; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Connections in San Antonio, TX seeks a dedicated staff member to support reunification services. You will enter data into Salesforce and UC Portal, maintain accurate records, and participate in team decisions and trainings.

The role requires flexibility to work evenings, weekends, and holidays as needed. Required are a high school diploma and fluency in English, with an Associate degree preferred and 1+ year of related experience.

Qualifications

• High school diploma or equivalent is required.
• Associate degree or two years of college coursework preferred.
• Minimum 1 year of related experience or training required.

Responsibilities

• Meet all federal and state regulations applicable to this position.
• Enter information in Salesforce and UC Portal as required by policy.
• Review Salesforce and UC Portal for compliance with guidelines and standards.
• Document information related to delays in the reunification process.
• Review and sign children’s records per policy and licensing standards.
• Participate in meetings and professional development activities.
• Prepare and maintain records, files, and statistics as required.
• Work evenings, weekends, and holidays as needed.

Skills

Fluent English

Cultural sensitivity

Team collaboration

Communication skills

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

It’s a great feeling to work for a company that does so much good for others around the world!

Language Requirement:

• Fluent in English

Academic Req:

• Required – High school diploma, or equivalent
• Preferred – 2-year Associate degree from an accredited program/institution, or two or more years of college-level coursework in a related field

Certifications:

• First Aid
• CPR
• Emergency Behavior Intervention

Work experience:

• Required – 1 plus year related experience and/or training
• Preferred – 2 plus years related experience and/or training

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that apply to this position.
• Enter information in Salesforce and UC Portal as required by agency policy and procedures.
• Review Salesforce and UC Portal for compliance with federal guidelines, as well as state minimum standards.
• Document information related to delays in the reunification process.
• Review and sign children’s records in accordance with agency policy and procedures and applicable licensing and contract standards.
• Participate in scheduled meetings, team decisions, and operations.
• Participate in workshops, seminars, education programs, and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing, and/or contract requirements.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of child and program operations.
• Maintain Compass Connections’ professional and ethical standards of conduct outlined in Compass Connections’ employee handbook, including demonstrating respect for agency staff, children, and community members, and complying with the required dress code at all times.

Other Responsibilities:

• Complete calls with families and/or sponsors as assigned to gather information used for reunification.
• Develop safety and service-related resources prior to the discharge of the service population.
• Review the UC Portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge.
• Provide the National Call Center referrals for service gaps identified during 30-day calls.
• Support assigned case management, clinical, and medical team.
• Meet all deadlines set by the program supervisor and federal partners.
• Foster Care Programs - Support, encourage, and recruit foster parents.

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background checks.
• Demonstrate the ability to:
• A. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
• B. Work collaboratively with other staff members, service providers, and professionals
• C. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
• D. Work in a fast-paced environment and maintain emotional control and professional composure at all times.
• E. Maintain computer literacy required to meet the responsibilities of the position.
• F. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
• 1. Demonstrate a working knowledge of all Compass Connections policies and procedures.

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.