Lead Case Manager

55 Compass Connections; Harlingen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Compass Connections in Texas seeks a supervisor with a background in case management and child welfare to oversee cases, ensure regulatory compliance, and support reunification efforts. The role requires bilingual fluency in English and Spanish, along with relevant supervisory experience and certifications.

They emphasize maintaining strict confidentiality, collaborating with families, and following safety protocols.

Qualifications

• Fluency in English and Spanish required.
• Master’s degree in behavioral sciences, human services or social services fields, or bachelor’s with 3+ years supervisory/case management experience.
• Certifications: First aid, CPR, Emergency behavior intervention.
• 1 year related experience and/or training, or 3 years progressive experience with a bachelor’s degree.

Responsibilities

• Meet all federal and state regulatory guidelines applicable to this position.
• Maintain a case load per agency policies and licensing standards.
• Complete Case Management Tracking for each assigned child.
• Review family reunification packets for accuracy and discuss issues with sponsor.

Skills

Bilingual English/Spanish

Supervisory experience

Case management

Education

Master’s degree in behavioral sciences / human services

Bachelor’s degree + 3 years supervisory/case management

Tools

First aid

CPR

Emergency behavior intervention

Job description

It's a great feeling to work for a company that does so much good for others around the world! Language Requirement: Fluency in English and Spanish is required. Required – Master’s degree in the behavioral sciences, human services or social services fields or bachelor’s degree and at least three (3) years progressive employment experience that demonstrates supervisory and case management experience. Certifications: First aid, CPR, Emergency behavior intervention Work experience: Required – One (1) year related experience and/or training OR thee (3) years of progressive employment experience that demonstrates supervisory and case management experience with a bachelor’s degree; Preferred – Two (2) plus years related experience and/or training.

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Complete Case Management Tracking for each assigned child.
• Review completed family reunification packets for accuracy and follow up with sponsor to discuss any issues identified.
• Complete and submit all relevant forms to the Department of Children’s Services with a copy of Family Reunification Packet.
• Receive approved interim Verification Release Form, review with child, and obtain child’s signature.
• Prepare sponsors to successfully complete and sign all required forms and documents. Forward original documents to Executive Office of Immigration Review (EOIR) with a copy to Department of Homeland Security.
• Complete and submit notice to Executive Office of Immigration Review when Contractor issues approval to release the child.
• Assist children during departure/reunification, as needed.
• Participate in scheduled meetings and team decisions and operations.
• Participate in workshops, seminars, education programs and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Review and sign children’s records in accordance with agency policies and procedures and applicable licensing and contract standards.
• Work evenings, weekends and holidays as needed or requested by position supervisor.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.

Other Responsibilities:

• Communicate with families and/or prospective sponsor(s) within the specified timeframe to discuss the role of Compass Connections and the reunification process.
• Process the sponsor information necessary for reunification within the required timeframe.
• Actively participate in case staffing meetings with the federal Field Coordinators and follow-up with recommendations.
• Meet with each assigned child one time between Sunday and Saturday and as requested by child.
• Meet all deadlines required by program supervisor and federal partners.
• Foster Care Programs - Support, encourage, and recruit foster parents.

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background checks.
• Demonstrate the ability to:
  • a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
  • b. Work collaboratively with other staff members, service providers and professionals.
  • c. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
  • d. Work in a fast-paced environment and maintain emotional control and professional composure at all times.
  • e. Maintain computer literacy required to meet the responsibilities of the position.
  • f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.

Here at Compass Connections, we are dedicated to building a diverse, inclusive, and authentic workplace.

Thank you for your interest in joining our mission! Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof. Compass Connections is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Other #LI-Mid-Senior level #LI-Full-time Guided by care and compassion, Compass Connections has been impacting and meeting the needs of the community’s most vulnerable children and families through residential care, community-based support, foster care, and adoption services. Leveraging more than a century of collective child welfare experience, Compass Connections, a Texas based non-profit organization, is a national leader in connecting, strengthening, and transforming families from around the globe. EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.