Carts & Loading Associate (Part-Time)

Ikea Ab; Schaumburg (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

IKEA in Schaumburg, IL is seeking a friendly Retail Carts Co-worker to help customers enjoy an effortless shopping experience. You will load and unload carts, keep the loading zone clean, and ensure tools and supplies are stocked and maintained.

Join a diverse team that values customer focus, safety, and teamwork as you support in Exchanges & Returns, Click & Collect, and other service areas as needed.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.

Responsibilities

• Provide friendly and efficient car loading and unloading services while keeping the loading zone clean.
• Ensure shopping tools (carts, pencils, yellow bags, maps, twine) are stocked and maintained during store hours.
• Ensure tools are filled at closing.
• Monitor condition of tools; report IT issues; remove unsafe stands/tools.
• Address customer needs, resolve issues independently, and escalate to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out, Exchanges & Returns, Click & Collect as needed.
• When supporting Full Serve Hand Out, provide customers with a simple and efficient handout experience.
• When supporting Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, ensure accurate order handoff for a positive experience.
• Contribute to an IKEA culture that embraces diversity of co-workers and customers.

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, and escape matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.