Carts Attendant

Ingka External; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

IKEA Tampa seeks a Retail Carts Co-worker to help create a friendly shopping experience. You will load/unload shopping carts, keep loading zones clear, and ensure carts and tools are stocked and maintained. You’ll assist in FS/O, Exchanges & Returns, Click & Collect as needed, and contribute to IKEA’s welcoming culture.

Join a diverse team focused on customer satisfaction and practical service, helping guests find what they need and enjoy their visit.

Responsibilities

• Provide friendly and efficient car loading and unloading services while keeping the loading zone clean.
• Ensure carts, maps, bags, and other shopping tools are stocked and maintained during store hours.
• Ensure tools are filled at closing and monitor condition; report unsafe items as needed.
• Assist customers, resolve issues, and escalate to a manager when necessary.
• Support in returns, exchanges, and Click & Collect to create a positive customer experience.

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tool are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escape matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!