Carts & Loading Associate (Part-Time)

IKEA; Schaumburg (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

IKEA is seeking a part-time Retail Carts Co-worker in Schaumburg, IL. The role includes loading/unloading carts, stocking tools, and assisting with FSHO, returns, and Click & Collect to ensure a smooth, welcoming customer experience.

Expect 12–19 hours per week with Friday–Monday availability and a starting rate of 17.50 USD per hour. Join a diverse team focused on delivering a better everyday life for the many.

Qualifications

• Physical demands: lifting up to 50 lbs and walking frequently.
• Working outdoors 50% of the time.

Responsibilities

• Provide friendly and efficient car loading services and keep the loading zone clean.
• Ensure carts and other shopping tools are stocked and maintained during store hours.
• Ensure tools are filled at closing.
• Monitor condition of tools and report IT issues, remove unsafe stands or tools.
• Address customer needs, resolve issues, and escalate to a manager when needed.
• Support in Full Serve Hand Out, Exchanges & Returns, Click & Collect as needed.
• Create a positive customer experience during order handoff for Click & Collect.
• Contribute to IKEA culture and embrace diversity of coworkers and customers.

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, and elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE – Permanent, Part-time, Hourly Associate, 18+ HOURS – From 12 to 19 hours per week (HL1) // Limited Benefits SHIFTS– Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. Work schedules are published one month in advance.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

The starting rate/ salary for this position is 17.5 USD