Carts Attendant

Ingka External; Covina (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Telehealth

Parental leave

Co-worker discount

Education assistance

Pet insurance

Safety shoe reimbursement

Dental benefits

Medical plans

Job summary

IKEA in Covina, CA is seeking a part-time Customer Relations teammate to support loading/unloading, maintain in-store tools, assist with returns and Click & Collect, and help deliver a positive customer experience. Must be able to lift up to 50 lbs and work outdoors about half the time.

Hours are 12–20 per week, evenings and weekends required. The role offers a broad benefits package for regular co-workers, including paid time off and co-worker discounts.

Qualifications

• Customer service experience preferred.
• Availability for 12–20 hrs/week and ability to work nights & weekends.
• Physical requirement: lifting up to 50 lbs and outdoor work 50% of the time.

Responsibilities

• Provide loading/unloading services and keep loading zone clean.
• Stock and maintain shopping tools (carts, bags, maps, etc.) during business hours.
• Report IT issues and remove unsafe stands or tools.
• Assist in FSHP, Exchanges & Returns, Click & Collect as needed.
• Deliver a positive customer experience with accurate order handoffs.

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

POS system

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, and elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.
• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

JOB TYPE: Permanent – Part-Time (limited benefits)

HOURS: 12–20 hrs/week (PT)

PAY RATE: $19.50

SHIFT: Retail Environment; must be able to work nights & weekends.

At IKEA, taking care of our co‑workers and their dependents is a top priority. That's why we offer our eligible, regular co‑workers (part‑time and full‑time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.