Cartoon Network Hotel Entertainment Crew Lead Supervisor

Castlepark; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in entertainment is seeking a dynamic Entertainment Crew Lead Supervisor to inspire and lead a passionate team. This role involves coordinating exciting events, ensuring guest satisfaction, and mentoring team members to embody the core values of the organization. With a focus on safety and compliance, you will play a pivotal role in creating memorable experiences for guests while managing a diverse team. If you thrive in high-energy environments and possess exceptional communication skills, this opportunity offers a chance to make a significant impact in the entertainment sector.

Benefits

Flexible schedule

Cross-training opportunities

Free admission to Dutch Wonderland

Invitations to exclusive employee events

Qualifications

• Must be at least 18 years of age to comply with PA Child Labor Laws.
• Previous work experience in shows, acting, choreography, or performance events is a plus.

Responsibilities

• Lead and motivate a team to execute events successfully.
• Ensure compliance with safety protocols and company policies.
• Assist with live stage shows and character interactions.

Skills

Exceptional customer service skills

Strong written and verbal communication skills

Ability to handle high-pressure situations

Ability to follow direction and multi-task

Education

High School Diploma or equivalent

Job description

Cartoon Network Hotel Entertainment Crew Lead Supervisor

Apply locations Cartoon Network Hotel, 2285 Lincoln Highway East, Lancaster, PA 17602, United States of America posted on Posted 2 Days Ago job requisition id JR105899

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

We are currently looking for a: Cartoon Network Hotel Entertainment Crew Lead Supervisor

Roles & Responsibilities:

1. Lead and motivate a team of Events & Entertainment team members to successfully execute an event
2. Lead by example, attitude, and as a representation of Cartoon Network Hotel's core values
3. Act as an approachable mentor and coach to all assigned team members
4. Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
5. Become knowledgeable of performing the essential duties of all assigned events-related positions and backfill these positions when needed
6. Participate in new-hire orientation and training activities for all assigned employees
7. Ensure that all required meal and other breaks are being given in accordance with PA law
8. Comply with all federal and state labor laws (e.g. Child Labor laws)
9. Assist with team scheduling and timekeeping activities
10. Assist with the execution of live stage shows and other performances
11. Organize costumed characters in assigned areas adhering to set and/or show schedules
12. Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme
13. Perform duties of a character escort, which include facilitating interaction and communication between character and guests, providing directions and park information, and entertaining guests
14. Assist character performers with getting in and out of assigned costume
15. Provide solution-based ideas to quickly and creatively resolve problems
16. Support the team’s daily activities
17. Execute backstage tasks as outlined in daily schedule
18. Ensure that all safety and procedural protocols are being followed throughout event
19. Continuously monitor the event to identify any potential threats or hazards; escalate any issues to the proper park authorities in a timely manner
20. All other duties assigned by leadership

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education & Experience:

1. High School Diploma or equivalent preferred
2. Previous work experience in the areas of shows, acting, choreography, or performance events is a plus

Requirements:

1. Must be at least 18 years of age to comply with PA Child Labor Laws
2. Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
3. Must have reliable transportation to and from work for your scheduled shift
4. Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
5. Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
6. Must possess and demonstrate strong written and verbal communication skills
7. Ability and desire to participate in delivering successful and high-quality events
8. Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team

Physical Requirements:

1. Ability to stand, walk, and remain on feet for majority of the workday
2. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
3. Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
4. Ability to safely climb or descend stairs and/or ladders

Working Conditions:

1. Frequent exposure to outdoor and indoor areas of the park
2. Extended work hours during event preparation and execution may be required
3. Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
4. Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

1. Flexible schedule
2. Ability to cross-train and learn unique skills across various departments
3. Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
4. Invitations to exclusive company-sponsored employee events throughout the season

Apply today!