Cart & Customer Service Ambassador – Benefits Eligible

IKEA; Burbank (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare tuition

Retirement plan

Co-worker discount

Meal deal

Pet insurance

Education assistance

Safety shoes

Telehealth

Dental & Vision

Medical & Rx

Inclusive environment

Job summary

IKEA USA in Burbank, CA is hiring a Retail Carts Co-worker to support a positive shopping experience. You will load/unload carts, stock tools, and assist customers across services including Returns, Click & Collect, and FS HO while upholding safety and efficiency.

We offer an hourly rate of $19.50, full-time permanent status, and a benefits package. Evening and weekend shifts are included; the role supports a welcoming, inclusive environment and teamwork.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.

Job description

IKEA USA in Burbank, CA is hiring a Retail Carts Co-worker to support a positive shopping experience. You will load/unload carts, stock tools, and assist customers across services including Returns, Click & Collect, and FS HO while upholding safety and efficiency.

We offer an hourly rate of $19.50, full-time permanent status, and a benefits package. Evening and weekend shifts are included; the role supports a welcoming, inclusive environment and teamwork.