Cart Attendant - Part-Time Customer Service & Carts

Ikea Ab; New York (NY); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance program

Education assistance

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA in New York is hiring a Retail Carts Co-worker to help provide an enjoyable shopping experience. You will load and unload carts, keep the loading zone clean, and ensure tools like carts, bags, maps, and twine are stocked and maintained during the store’s hours.

You will support in other customer service areas, handle returns and Click & Collect, and contribute to a welcoming IKEA culture. This part-time role is 12–19 hours weekly, with a $19.50 hourly rate and night/weekend shifts.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escape matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA in New York is hiring a Retail Carts Co-worker to help provide an enjoyable shopping experience. You will load and unload carts, keep the loading zone clean, and ensure tools like carts, bags, maps, and twine are stocked and maintained during the store’s hours.

You will support in other customer service areas, handle returns and Click & Collect, and contribute to a welcoming IKEA culture. This part-time role is 12–19 hours weekly, with a $19.50 hourly rate and night/weekend shifts.