Retail Carts Attendant — Friendly Service, PTO & Benefits

Ikea Ab; Burbank (CA); Hybrid; USD 55,104,000 - 74,390,000; Full time

Benefits offered by this job

Generous paid time off

Telehealth visits

Co-worker discount

Education assistance and learning

Safety shoe reimbursement

Pet insurance program

Retirement and bonus plans

Meal deal

Referral bonus

24/7 telehealth visits

Job summary

IKEA in California is hiring a Retail Carts Co-worker to ensure an enjoyable shopping experience for our customers. You will provide friendly loading and unloading services, keep the loading zone clean, and maintain all shopping tools throughout the store.

Responsibilities include stocking carts and tools, addressing customer needs, supporting in Exchanges, Returns, and Click & Collect, and delivering a positive customer experience while upholding IKEA's inclusive culture.

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escalates matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Skills

Lifting up to 50 lbs

Job description

IKEA in California is hiring a Retail Carts Co-worker to ensure an enjoyable shopping experience for our customers. You will provide friendly loading and unloading services, keep the loading zone clean, and maintain all shopping tools throughout the store.

Responsibilities include stocking carts and tools, addressing customer needs, supporting in Exchanges, Returns, and Click & Collect, and delivering a positive customer experience while upholding IKEA's inclusive culture.