Carrier Account Manager

Fello Logistics; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Fello Logistics is seeking an early-career freight broker to join our fully remote team. You will source, vet, and book carriers, negotiate rates, and manage shipments from pickup to delivery while keeping customers and carriers informed.

You’ll work closely with sales and operations, own your workload, and have access to leadership and hands-on training as you grow in a carrier-focused role.

Qualifications

• 1–2 years freight brokerage experience
• Comfortable calling carriers
• Detail oriented and able to manage multiple priorities
• Coachable and eager to learn in a remote environment

Responsibilities

• Source, vet, and book reliable carriers for customer shipments.
• Negotiate carrier rates while balancing service, capacity, and margins.
• Manage loads from pickup through delivery, including tracking and timely updates.
• Build relationships with carriers and develop a dependable network for the freight we move.
• Respond quickly when issues arise and work with the team to find solutions.
• Keep load details, carrier information, and communication accurate in our TMS.
• Partner with sales and operations to deliver the service we've promised our customers.

Skills

Carrier sourcing

Carrier negotiations

Carrier management

Problem solving

Remote work discipline

Tools

TMS

Job description

1-2 years of freight brokerage experience preferred, ideally in a carrier-facing role.

We're looking for someone early in their brokerage career who enjoys working with carriers, solving problems, and keeping freight moving.

We're growing, but we're still small enough for your ideas, contributions, and results to be noticed. You'll work closely with our sales and operations teams, have direct access to leadership, and get the support to keep developing your skills.

This is a carrier-focused role. You'll source and book carriers, negotiate rates, manage shipments, and communicate with the team when plans change. We move quickly, take ownership of our work, and care about doing right by both our customers and carriers.

Compensation

• Base salary: $45,000-$55,000, based on relevant freight brokerage experience and carrier management skills
• Commission: 3-6% of gross profit on loads you cover, in accordance with our commission plan
• Opportunity to grow your earnings as you develop your carrier relationships and take on more freight

Benefits and Perks

• Fully remote work environment
• Monthly health insurance reimbursement through an employer-funded ICHRA
• Paid time off, sick time, and paid holidays
• SIMPLE IRA with a 3% company match after one year of employment
• Hands-on training and professional development
• Meaningful advancement opportunities within a growing company

What You'll Do

• Source, vet, and book reliable carriers for customer shipments.
• Negotiate carrier rates while balancing service, capacity, and margins.
• Manage loads from pickup through delivery, including tracking and timely updates.
• Build relationships with carriers and develop a dependable network for the freight we move.
• Respond quickly when issues arise and work with the team to find solutions.
• Keep load details, carrier information, and communication accurate in our TMS.
• Partner with sales and operations to deliver the service we've promised our customers.

Who Does Well Here

• You have 1-2 years of freight brokerage experience and want to keep growing in a carrier-focused role.
• You're comfortable calling carriers, negotiating rates, and managing multiple priorities.
• You pay attention to the details and follow through on your commitments.
• You stay calm and resourceful when a load doesn’t go according to plan.
• You communicate clearly and keep the right people informed.
• You take ownership of your work, but you know the team wins together.
• You're coachable and willing to learn from feedback.
• You have the discipline and self-motivation needed to succeed in a fully remote environment.
• You align with Fello’s core values and take pride in delivering great service.

How We Operate

Our core values aren’t just words on a wall. They shape how we hire, make decisions, serve customers, and work together:

• WOW with Service
• Do the Right Thing
• Own It
• Be Humble and Keep Growing
• Do Whatever It Takes
• Find the Win-Win

If these values sound like the kind of environment you want to be part of, we'd love to hear from you!