Provisioning Coordinator - Carrier Services

Socket.dev; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Meriplex Communications is seeking a Provisioning Coordinator to own end-to-end delivery of telecommunications services from order acceptance through installation, activation, billing readiness, and project closure.

The role collaborates with account management, network teams, and carriers to ensure accurate service details, timely activation, and customer satisfaction, while proactively identifying risks and maintaining thorough documentation.

Qualifications

• 3+ years of telecommunications provisioning or service delivery coordination experience.
• Experience managing carrier orders for DIA, fiber, Ethernet, broadband, SD-WAN, voice/UCaaS.
• Exposure to LAN/WAN concepts, demarc extensions, IP addressing, and site readiness.
• Strong written and verbal communication with cross-functional teams.

Responsibilities

• Own provisioning and carrier service delivery projects from start to finish (installation, activation, billing readiness, closure).
• Maintain next actions, due dates, dependencies, risks, and escalation paths for orders.
• Review sales orders for service details (address, product, bandwidth, term, pricing, LOAs, demarc).
• Collaborate with Account Management, PM, Network Architecture, and carriers to ensure timely delivery and customer satisfaction.
• Place and manage provisioning orders (fiber, DIA, Ethernet, broadband, SD-WAN, VOIP, UCaaS, porting).
• Track circuit and line disconnect orders through completion (billing end dates).
• Identify risks early and take action to protect delivery commitments.
• Lead or support escalations to recover jeopardized orders and meet delivery targets.

Skills

Telecom provisioning

Carrier management

Project coordination

Vendor management

Microsoft Excel

Education

Associate degree or higher in Business/Telecom/IT

Equivalent telecom provisioning experience

Tools

ConnectWise

Job description

The Provisioning Coordinator is responsible for end-to-end ownership of assigned telecommunications service delivery activities from order acceptance through installation, activation, billing readiness, and project closure. This role supports Meriplex by coordinating carrier service delivery, managing vendor commitments, identifying and resolving delivery risks, maintaining accurate documentation, and providing clear communication to customers and internal stakeholders. Working cross-functionally across delivery, support, and customer-facing teams, this role ensures services are delivered accurately, on time, and in alignment with customer expectations. The ideal candidate brings hands-on telecommunications experience, strong follow-through, sound judgment, and a collaborative, ownership-driven mindset, with the ability to independently manage a changing portfolio of projects in a fast-paced service delivery environment. A demonstrated commitment to customer satisfaction, project execution excellence, and accurate service delivery is essential.

Job Responsibilities:

• Own assigned provisioning and carrier service delivery projects fromsales handoff through installation, activation, billing initiation, and project closure.
• Maintain clear next actions, due dates, dependencies, risks, and escalation paths for all assigned orders, ensuring work progresses without unnecessary delay.
• Review new sales orders and validate service details before order placement, including service address, product, bandwidth, term, pricing, site contacts, Letters of Authorization (LOAs), demarc information, access requirements, and site readiness.
• Partner closely with Account Management, Project Management, Network Architecture, Network Support, Activations, carriers, and vendor partners to drive successful project execution, service activation, customer satisfaction, and timely service delivery.
• Place and manage provisioning orders including fiber, dedicated internet access (DIA), Ethernet, broadband, SD-WAN, analog/POTS, voice, VoIP, UCaaS, number porting, and other telecommunications services.
• Place and manage circuit and analog line disconnect orders through completion, including confirmation of service termination and billing end dates.
• Proactively identify risks that may affect service delivery, customer expectations, project timelines, or billing accuracy, and take appropriate action before they become critical.
• Lead or support internal and external escalations as needed to remove obstacles, recover jeopardized orders, and achieve committed delivery outcomes.
• Provide clear, timely, and accurate status updates to customers, Account Management, project teams, carriers, leadership, and internal stakeholders.
• Maintain detailed documentation in ticketing and order management systems, including order status, carrier updates, customer dependencies, billing triggers, disconnect completion, and escalation history.
• Coordinate with service management partners to support telco expense management, service validation, and accurate customer billing.
• Monitor carrier portals, vendor systems, email, and service tickets for order updates, electronic confirmations, and customer-impacting changes.
• Support continuous improvement by identifying process gaps, recurring delivery issues, documentation needs, and opportunities to improve the customer experience.

Required Qualifications:

• 3+ years of telecommunications provisioning, circuit delivery, carrier management, or service delivery coordination experience required.
• Deep working knowledge of telco circuit ordering and delivery, including carrier milestones, firm order commitment (FOC) dates, jeopardy management, escalations, installation coordination, activation, disconnects, and billing start and end date impacts.
• Experience managing carrier orders for services such as DIA, fiber, Ethernet, broadband, SD-WAN, voice, VoIP, UCaaS, number porting, analog/POTS, and data services.
• Exposure to LAN/WAN networking concepts, demarc extensions, handoff types, IP addressing, and site readiness requirements.
• Demonstrated ability to manage multiple projects and deadlines simultaneously while maintaining accuracy, urgency, and professionalism.
• Strong analytical, problem-solving, organizational, and project coordination skills.
• Excellent verbal and written communication skills, including the ability to communicate clearly with customers, carriers, vendors, Account Management, engineers, and leadership.
• Collaborative team player who works effectively across departments to achieve customer commitments and deliver services accurately and on schedule.
• Strong ownership mentality with the ability to drive work to completion, hold stakeholders accountable, and proactively remove roadblocks.
• Ability to pivot quickly when priorities shift, carrier timelines change, or customer requirements evolve while continuing to protect delivery commitments.
• High attention to detail with a demonstrated commitment to customer satisfaction, project execution excellence, and accurate service delivery.
• Ability to work independently with minimal supervision while keeping stakeholders informed and aligned.
• Proficiency with Microsoft Excel, Microsoft 365 tools, carrier portals, ticketing systems, and order tracking platforms.

Preferred Qualifications:

• Experience with ConnectWise or similar professional services automation (PSA) or ticketing platforms.
• Experience working in an MSP, carrier, telecom broker, enterprise IT, or service delivery environment.
• Experience coordinating multi-site telecom projects, customer migrations, circuit replacements, network turn-ups, SD-WAN deployments, or carrier disconnect initiatives.
• Familiarity with customer billing validation, service inventory, telecom expense management, or vendor invoice reconciliation.
• Experience working with telecom expense or service management partners.

Education:

• Associate degree or higher in Business, Telecommunications, Information Technology, Project Management, or a related field preferred.
• Equivalent telecommunications provisioning, circuit delivery, carrier management, or service delivery experience may be considered in lieu of formal education.

Certification

None required

Work Schedule/Travel

• Standard Meriplex business hours of 8:00 AM to 5:00 PM. Flexibility to accommodate changing work volumes, carrier activities, customer needs, and project deadlines is required.
• Minimal travel is expected unless specifically required for customer, carrier, or business needs.

Physical Demands

• Medium Work - Exerts up to 40 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.