Provisioning Coordinator - Carrier Services

Meriplex Communications; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Meriplex Communications seeks a Provisioning Coordinator to own end-to-end telecommunications service delivery from order acceptance to installation and billing readiness. You will coordinate carrier service delivery, manage vendor commitments, and communicate clearly with customers and internal teams to ensure on-time, accurate delivery.

The role requires hands-on telecom experience, strong follow-through, sound judgment, and an ownership-driven mindset to manage a changing project portfolio in

Qualifications

• 3+ years of telecommunications provisioning, circuit delivery, carrier management, or service delivery coordination experience required.

Responsibilities

• Own assigned provisioning and carrier service delivery projects from sales handoff through installation, activation, billing initiation, and project closure.
• Maintain clear next actions, due dates, dependencies, risks, and escalation paths for all assigned orders.
• Review new sales orders and validate service details before order placement, including address, product, bandwidth, term, pricing, contacts, LOAs, demarc info, access, and site readiness.
• Partner with Account Management, Project Management, Network Architecture, Network Support, Activations, carriers, and vendors to drive project execution and customer satisfaction.
• Place and manage provisioning orders including fiber, DIA, Ethernet, broadband, SD-WAN, POTS/analog, VoIP, UCaaS, number porting, and other telecom services.
• Place and manage circuit and analog line disconnect orders through completion, including confirmation of termination and billing end dates.
• Identify risks affecting delivery, customer expectations, timelines, or billing, and take action before escalation.
• Lead or support escalations to remove obstacles and achieve delivery outcomes.
• Provide clear, timely status updates to customers, account teams, project teams, carriers, and leadership.
• Maintain detailed documentation in ticketing/order systems with status, updates, dependencies, billing triggers, and escalation history.

Skills

Telecommunications provisioning

Job description

Locations

TX-Corporate
10111 Richmond Ave
Suite 500
Houston, TX 77042, USA

TX-Corporate
10111 Richmond Ave
Suite 500
Houston, TX 77042, USA

The Provisioning Coordinator is responsible for end-to-end ownership of assigned telecommunications service delivery activities from order acceptance through installation, activation, billing readiness, and project closure. This role supports Meriplex by coordinating carrier service delivery, managing vendor commitments, identifying and resolving delivery risks, maintaining accurate documentation, and providing clear communication to customers and internal stakeholders. Working cross-functionally across delivery, support, and customer-facing teams, this role ensures services are delivered accurately, on time, and in alignment with customer expectations. The ideal candidate brings hands-on telecommunications experience, strong follow-through, sound judgment, and a collaborative, ownership-driven mindset, with the ability to independently manage a changing portfolio of projects in a fast-paced service delivery environment. A demonstrated commitment to customer satisfaction, project execution excellence, and accurate service delivery is essential.

Job Responsibilities:

• Own assigned provisioning and carrier service delivery projects fromsales handoff through installation, activation, billing initiation, and project closure.
• Maintain clear next actions, due dates, dependencies, risks, and escalation paths for all assigned orders, ensuring work progresses without unnecessary delay.
• Review new sales orders and validate service details before order placement, including service address, product, bandwidth, term, pricing, site contacts, Letters of Authorization (LOAs), demarc information, access requirements, and site readiness.
• Partner closely with Account Management, Project Management, Network Architecture, Network Support, Activations, carriers, and vendor partners to drive successful project execution, service activation, customer satisfaction, and timely service delivery.
• Place and manage provisioning orders including fiber, dedicated internet access (DIA), Ethernet, broadband, SD-WAN, analog/POTS, voice, VoIP, UCaaS, number porting, and other telecommunications services.
• Place and manage circuit and analog line disconnect orders through completion, including confirmation of service termination and billing end dates.
• Proactively identify risks that may affect service delivery, customer expectations, project timelines, or billing accuracy, and take appropriate action before they become critical.
• Lead or support internal and external escalations as needed to remove obstacles, recover jeopardized orders, and achieve committed delivery outcomes.
• Provide clear, timely, and accurate status updates to customers, Account Management, project teams, carriers, leadership, and internal stakeholders.
• Maintain detailed documentation in ticketing and order management systems, including order status, carrier updates, customer dependencies, billing triggers, disconnect completion, and escalation history.
• Coordinate with service management partners to support telco expense management, service validation, and accurate customer billing.
• Monitor carrier portals, vendor systems, email, and service tickets for order updates, electronic confirmations, and customer-impacting changes.
• Support continuous improvement by identifying process gaps, recurring delivery issues, documentation needs, and opportunities to improve the customer experience.

Required Qualifications:

• 3+ years of telecommunications provisioning, circuit delivery, carrier management, or service delivery coordination experience required.