Carrier Sales Manager

Top Talent LLC; Moline (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Top Talent LLC is seeking a Carrier Sales Manager to lead a team of Carrier Sales Representatives, driving performance and strengthening relationships with strategic carrier partners. You will identify capacity, manage recurring lanes, and coach the team to deliver outstanding service to business partners.

The role emphasizes mentorship, problem-solving, and data-driven decision-making in a fast-paced logistics environment.

Qualifications

• Sales and leadership experience in a logistics or transportation environment.
• Proven ability to manage, train, and develop a team of representatives.
• Strong problem-solving and analytical thinking skills.

Responsibilities

• Manage, train, and develop Carrier Sales Representatives to reach goals.
• Identify and procure strategic carrier partners for recurring lanes.
• Source capacity for lanes identified from existing customers and opportunities.
• Handoff strategic carriers to CSRs for deeper relationships.
• Understand carrier network and document booking behavior and preferences.
• Drive digital booking/routing engagement and ensure load information is distributed.
• Oversee day-to-day ops within the team to ensure policy and service standards.
• Assist CSRs with problem resolution and escalate when needed.
• Maintain after-hours responsiveness and ensure strong attendance and reliability.
• Promote a respectful, productive, and collaborative work environment.

Skills

Sales Acumen

People Management

Collaborative

Strategic Problem Solving

Solution Oriented

Organized

Project Management

Education

Bachelor's degree in Logistics / Supply Chain / Business / Economics

Job description

Our client is on a mission to become our customers transportation service provider ofchoice. This is hard work worth doing, and it takes a team of driven, agile, and optimisticindividuals to make it happen

The Carrier Sales Manager leads a team of Carrier Sales Representatives to deliver on thepromise of providing outstanding service to all business partners. Carrier Sales Managers arehighly skilled at finding carrier capacity, problem-solving, and mentoring Carrier SalesRepresentatives.

Why choose this company?

Work/Life Balance: Monday through Friday so you can spend your weekends and nightswith your family.

Job Security: A growing, stable company that has your current and future careeropportunities mapped out for you.

Outstanding Earning Potential and Benefits: Compensation and recognition that rewardsachievement, plus a full scope of benefits to support your well-being.

Support and Belonging: Paid training so you can reach your full potential, withcollaborative, respectful, and loyal relationships that allow you to compete and celebrateas part of a winning team.

Work hard, play hard: Maintain a strong work ethic while fostering a positive edinjoyable work environment: Embrace smart casual attire, demonstrate dependablebehavior, and cultivate a mindset that values both productivity and frequent, appropriatemoments of fun.

Key Responsibilities:

Successfully manage, train, and develop a team of Carrier Sales Representatives toreach their full potential and meet goals.

Identify, prospect and procure strategic carrier partners to run committed recurring laneson existing accounts

Source capacity for lanes identified from existing customers recurring opportunity lanesin Parade.

Hand off identified strategic carriers to CSRs for building deeper carrier relationships

Gain strong understanding of carrier network and needs and document booking behaviorand preferences in Parade.

Solicit participation of dedicating capacity for high traffic lanes and drive engagement fordigital booking/routing guide activity via Parade.

Gather and distribute load information and assignments to ensure the proper handoff forthe Carrier Sales Representatives to manage.

Ensure Carrier Sales Representatives are building profitable and professional businessrelationships with carriers

Ensure booking activity and carrier development with handed off carriers

Oversee the smooth delivery of day-to-day operations activities within your team toensure adherence to policy, outstanding service to all company business partners, andprofitable growth.

Assists Carrier Sales Representatives with solving problems that arise or escalates tomanager if necessary.

Actively participates as a team member to assist in supporting the business, including posting, building, dispatching, monitoring and obtaining paperwork for loads.

Provides quick, accurate, professional resolutions for pickup, transit and delivery-relatedproblems. Remains steady under changing situations and collaborates with customersales.

Remains fully informed of all rules and regulations, and other industry requirements andaccurately applies this information when making transportation arrangements.

Maintains a high level of competency with all systems and support training of other teammembers as needed.

Takes prompt corrective action, while keeping immediate supervisor proactively and fullyinformed.

Actively develop Carrier Sales Representatives and ensure skills and performance aremeeting job expectations.

Field after hours calls as assigned or as needed.

Meets or exceed goals for expected behaviors. Maintain a respectful, positive workingrelationship with all other company employees to foster and promote a cooperative andharmonious working climate that will be conducive to maximum employee morale,productivity, efficiency, and effectiveness.

Thrive in a high-paced and at times demanding or stressful environment.

Maintain reliable attendance according to schedule and policy.

It is understood that this position must be responsive to needs after hours or onweekends.

Skills and Competencies:

Sales Acumen - Ability to pitch long term value prop (sell lanes vs. loads)

People Management - Ability to foster development of CSRs

Collaborative - Contribute and deliver results as a team

Strategic Approach to Problem Solving - Evaluate big picture pros and cons

Solution Oriented - Design and execute solutions to facilitate growth

Organized - Polished communication skills (verbal and written)

Project Management - Ownership & accountability for success of initiatives

Supervisory Responsibility

This position has supervisory responsibilities.

Travel

Less than 10% travel is expected for this position.

Qualifications:

4-year degree (Logistics, Supply Chain, Business, Economics or related field preferred)

Minimum of 3 years of industry related experience (Transportation, Logistics,Procurement), 5+ years preferred OR equivalent experience.

Deep understanding of Carrier prospecting, sourcing and negotiation

Experience owning and executing initiatives

Experience in the transportation or logistics industry.