Carrier Relations Specialist

The Suddath Companies; Jacksonville (FL); Hybrid; USD 42,000 - 65,000; Full time

Job summary

NXTPoint Logistics in Jacksonville, FL is seeking a Carrier Representative to build strong relationships with transportation providers, negotiate rates, secure capacity and coordinate shipments to meet customer requirements. This role emphasizes proactive problem-solving, excellent communication, and the ability to thrive in a fast-paced logistics environment.

You will monitor carrier performance, collaborate with internal teams, and help optimize our carrier network while ensuring compliance

Qualifications

• Education & Experience: High School diploma or equivalent degree required; Bachelor’s Degree preferred.
• 2-3 years of experience in transportation brokerage desired.
• 1-2 years of experience in sales or account management preferred but not required.

Responsibilities

• Build and maintain strong relationships with carriers to ensure consistent capacity and service quality.
• Act as the primary point of contact for carrier inquiries, service issues, and performance feedback.
• Develop strategies to expand carrier network and improve carrier loyalty.
• Negotiate competitive rates with carriers while maintaining profitability and service standards.
• Secure carrier capacity for transactional and spot market loads.
• Monitor market trends and adjust buy strategies accordingly.
• Assign loads to carriers and provide detailed route and delivery instructions.
• Ensure carriers have all necessary documentation and compliance requirements.
• Perform real-time track and trace to monitor shipment progress and proactively address delays.
• Respond promptly to carrier and shipment-related issues, including delays, equipment failures, and compliance concerns.
• Manage the carrier onboarding process.
• Utilize TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
• Analyze carrier performance metrics and provide recommendations for improvement.
• Work closely with internal teams (Customer Service, Account Management, Accounting) to ensure seamless operations.
• Communicate proactively with carriers and customers regarding shipment status and any changes.

Skills

Communication

Relationship building

Customer service

Time management

Problem solving

Attention to detail

Data analysis

Cross-functional teamwork

Documentation

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Job description

NXTPoint Logistics in Jacksonville, FL is seeking a Carrier Representative to build strong relationships with transportation providers, negotiate rates, secure capacity and coordinate shipments to meet customer requirements. This role emphasizes proactive problem-solving, excellent communication, and the ability to thrive in a fast-paced logistics environment.

You will monitor carrier performance, collaborate with internal teams, and help optimize our carrier network while ensuring compliance