Carrier Relations Manager, Inbound Logistics

Burlington Coat Factory Whse. Corp.; United States; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive wages

Flexible hours

Associate discount

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Carrier Relations Manager for Inbound Logistics to lead carrier performance and ensure service standards.

You will drive KPI scorecards, onboard carriers to align with KPIs, and partner with analytics to improve data-driven decisions across the carrier network. You’ll mentor the Inbound Logistics Analyst, provide coaching, and conduct annual reviews while collaborating with cross-functional teams to optimize yard appointments and reduce delays.

Qualifications

• Bachelor's degree or equivalent preferred but not required.
• 4+ years related supply chain management preferred but not required.
• Demonstrated leadership, strong interpersonal and analytical skills.
• Experience with Manhattan Transportation Management System required.

Responsibilities

• Lead and direct the Inbound Logistics Analyst and carrier relations.
• Hold carriers accountable to service standards in contracts and SOPs.
• Develop carrier performance metrics, scorecards and training modules.
• On-board and educate new carriers on KPIs from start of engagement.
• Collaborate with SC Analytics to refine data and improve carrier accountability.
• Provide guidance, coaching and performance feedback to direct reports.
• Conduct annual reviews and ongoing feedback throughout the year.

Skills

Leadership

Interpersonal skills

Analytical skills

Coaching

Facilitating

Team building

Education

Bachelor's degree or equivalent

Tools

Manhattan TMS

Job description

Position Overview

The Carrier Relations Manager, Inbound Logistics will be responsible for providing leadership and direction for the Inbound Logistics Analyst. They will ensure that carrier partners are held accountable to service standards set in carrier contracts and SOP’s and ensure the operations run efficiently. The individual will play a pivotal role in ensuring best-in-class service levels are delivered by the carrier partners to ensure the results needed to drive the business.

A Day in the Life

Utilize established KPI standards to hold carriers accountable with regular engagement, quarterly business reviews and scheduled publication of Carrier Scorecard Develop carrier training modules as needed to support carrier understanding of KPIs and score cards to improve the retention of incumbent carriers and the onboarding of new carriers On-board new carriers to understand the KPI’s from the start of their relationship with Burlington to ensure they are compliant from the beginning of the engagement Work with SC Analytics group to continue to develop and refine Carrier Scorecard to ensure tested and reliable data is shared with carrier partners Daily engagement with carriers on yard health ensuring all appointments are delivered timely or rescheduled to meet the actual delivery Daily engagement regarding empty trailer levels per yard and workflow on how to reduce to a manageable level which may require bobtail requests Work to reduce vendor dwell issues at vendor origin loading to encourage driver utilization and reduce accessorial fees incurred. Use carrier trend data to be an influence in the carrier selection process of annual RFP’s. Work with the Inbound Logistic analyst to develop their skills and work together be in a focus point of continuous improvement of views of KPIs and standards and carrier accountability. Provide guidance and tasks for direct report that align with department and individual goals and objectives Provide feedback/coaching and accountability for assigned tasks Conduct annual reviews and provide real time feedback through the year

You’ll Come With

Bachelors degree or equivalent preferred but not required 4 plus years related supply chain management preferred but not required. Manhattan TMS experience required. Demonstrated leadership, strong interpersonal skills, analytical skills, coaching, facilitating and team building skills. Experience with Manhattan Transportation Management system required.

Why Join Us

Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Equal Opportunity Employer

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation

Compensation Range: $80,000.00 - $105,000.00

About Burlington

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Visit BurlingtonStores.Jobs for a full listing of our available jobs.