Carrier Relations Manager, Inbound Logistics

Burlington Stores, Inc.; Beverly (NJ); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Carrier Relations Manager, Inbound Logistics to lead carrier performance against contracts and SOPs and ensure efficient operations. This role emphasizes KPI-driven collaboration with carriers, analytics, and training to optimize on-time deliveries at Edgewater Park, NJ.

The manager will guide the analyst team, drive continuous improvement of KPIs and scorecards, and coach direct reports while maintaining strong relationships with carrier partners.

Qualifications

• Bachelor's degree or equivalent preferred but not required.
• 4+ years related supply chain management experience preferred but not required.
• Manhattan TMS experience required.
• Experience with Manhattan Transportation Management system required.

Responsibilities

• Utilize KPI standards to hold carriers accountable with engagement, quarterly reviews and Carrier Scorecard publication.
• Develop carrier training modules to support KPI understanding and improve retention of incumbent carriers and onboarding of new carriers.
• On-board new carriers to ensure KPI understanding from the start of engagement.
• Collaborate with SC Analytics to refine Carrier Scorecard and share data with carrier partners.
• Engage with carriers daily on yard health to meet delivery timelines.

Skills

Leadership

Interpersonal skills

Analytical skills

Coaching

Facilitation

Team building

Education

Bachelor's degree or equivalent

Tools

Manhattan Transportation Management system

Job description

Position Overview

The Carrier Relations Manager, Inbound Logistics will be responsible for providing leadership and direction for the Inbound Logistics Analyst. They will ensure that carrier partners are held accountable to service standards set in carrier contracts and SOP’s and ensure the operations run efficiently. The individual will play a pivotal role in ensuring best‑in‑class service levels are delivered by the carrier partners to ensure the results needed to drive the business.

A Day In The Life

• Utilize established KPI standards to hold carriers accountable with regular engagement, quarterly business reviews and scheduled publication of Carrier Scorecard
• Develop carrier training modules as needed to support carrier understanding of KPIs and score cards to improve the retention of incumbent carriers and the onboarding of new carriers
• On‑board new carriers to understand the KPI’s from the start of their relationship with Burlington to ensure they are compliant from the beginning of the engagement
• Work with SC Analytics group to continue to develop and refine Carrier Scorecard to ensure tested and reliable data is shared with carrier partners
• Daily engagement with carriers on yard health ensuring all appointments are delivered timely or rescheduled to meet the actual delivery
• Daily engagement regarding empty trailer levels per yard and workflow on how to reduce to a manageable level which may require bobtail requests
• Work to reduce vendor dwell issues at vendor origin loading to encourage driver utilization and reduce accessorial fees incurred.
• Use carrier trend data to be an influence in the carrier selection process of annual RFP’s.
• Work with the Inbound Logistic analyst to develop their skills and work together to be a focus point of continuous improvement of views of KPIs and standards and carrier accountability.
• Provide guidance and tasks for direct report that align with department and individual goals and objectives
• Provide feedback/coaching and accountability for assigned tasks
• Conduct annual reviews and provide real time feedback through the year

You’ll Come With

• Bachelor’s degree or equivalent preferred but not required
• 4+ years related supply chain management experience preferred but not required. Manhattan TMS experience required.
• Demonstrated leadership, strong interpersonal skills, analytical skills, coaching, facilitating and team building skills.
• Experience with Manhattan Transportation Management system required.

Benefits

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Location

Edgewater Park, New Jersey – 4287 Route 130 S – 08010

Job Type

Full‑Time

Remote Type

Hybrid

Salary

$80,000.00 - $105,000.00