Senior Operations Supervisor

Burlington Coat Factory Whse. Corp.; Nashville (TN); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

401(k) plan

Associate discount

Job summary

Burlington Stores, Inc. in Nashville seeks a Senior Operations Supervisor to own BOH freight receiving, processing, replenishment, and workforce planning. You will drive KPI performance and lead 20-40 associates, with periodic MOD duties and a path to future ASM opportunities.

You will partner with store leaders to ensure timely merchandise flow and maintain safety and compliance across BOH processes.

Qualifications

• Minimum two years of supervisory experience in off-price or big-box retail.
• Strong interpersonal and communication skills in a busy environment.
• Ability to lead, train, and develop BOH teams and manage safety.
• Ability to analyze KPIs and balance labor plans.

Responsibilities

• Lead and develop BOH teams (20-40 associates) and assign roles.
• Onboard and train new hires and cross-train across receiving, processing, replenishment.
• Coach and provide feedback; administer corrective actions per policy.
• Plan freight, staffing, and equipment to meet volume.
• Maintain safe, clean Back-Of-House and ensure SOP alignment.
• Monitor KPIs and present performance updates to leadership.

Skills

Supervisory experience

Interpersonal skills

Leadership

Multi-tasking

KPI analysis

Job description

Position Overview

Position Overview The Senior Operations Supervisor is the store’s strategic owner of freight receiving, processing, replenishment, and BOH workforce planning. This leader is accountable for key performance indicators (KPIs) performance (e.g., cartons-per-hour, backlog, flow-to-floor cycle time, merchandise protection accuracy) and continuous improvement of BOH processes. The role leads a sizeable BOH team—typically 20–40 associates with a Receiving Lead—and partners cross-functionally with the ASM Ops/Service and other store leaders to ensure the right goods reach the right locations on time, enabling an exceptional customer experience on the sales floor. The Senior Operations Supervisor will periodically serve as Manager-on-Duty (MOD) and is a developmental bench role for future Assistant Store Manager opportunities.

A Day in the Life

People: Lead-Train-Coach-Develop-Communicate-Build Relationships

• Lead and develop BOH teams (20-40 associates), including a Receiving Lead, set standards, expectations, and clear goals for each role.
• Onboard and train new hires and cross-train associates across receiving, processing, staging, and replenishment workstations; certify proficiency against SOPs.
• Provide in-the-moment coaching and structured feedback, recognize performance; administer corrective actions consistent with company policy with oversight from the Store Manager.
• Develop pipeline talent through stretch assignments and succession planning tied to BOH needs.
• Foster a culture of safety, teamwork, and accountability; model company Core Values in all interactions.

PROCESS

Plan-Organize-Consult-Subject Matter Expertise

• Independently manage daily freight planning using company tools to right-size staffing and equipment for anticipated volume and mix.
• Lead weekly Workload Planning for BOH; translate plan to shift schedules, workstation assignments, and throughput targets.
• Maintain a clean, safe, and organized Back-Of-House that enables efficient flow; ensure equipment setup/reset aligns to SOP.
• Make real-time decisions during processing to rebalance labor across workstations based on freight mix.
• Audit and improve execution: asset protection procedures, validate opportunities identified on reports, sizing accuracy, and end-to-end flow compliance.
• Partner with ASM Ops/Service and sales floor leaders to align replenishment cadence, prioritize high-impact categories, and remove bottlenecks that affect in-stock and presentation standards.

PERFORMANCE

Set Expectations-Drive Results-Meet Deadlines-Improve

• Responsible for BOH KPIs and performance routines: Processing productivity, task completion, flow-to-floor cycle time, asset protection and sizing audits, team engagement.
• Conduct root-cause analysis on productivity opportunities and create targeted improvement plans.
• Serve as MOD in rotation; provide direction and support to all store areas while maintaining BOH throughput targets.
• Prepare and present concise performance updates to store and district leadership; action follow-ups to close gaps.
• Ensure adherence to policies and documentation compliance related to safety and asset protection within BOH processes.

Scope and Impact

Primary measures of success include, but are not limited to:

• Processing Productivity: your team’s ability to work in a smart and productive way is measured through completed Cartons per Hour (CPH) and associate payroll budgets
• Task Completion: your capacity to compete work on time is measured through unprocessed backlog volume
• Execution Detail: your attention to detail is measured through merchandise protection application audits and sales floor sizing audits
• Customer Experience: your impact to the customer experience is measured through Overall Satisfaction and Ease of Shopping survey scores that reflect the accuracy of flowing the right goods to the right locations
• Team Engagement: the “state of your team” is measured through associate turnover and training completion

Qualifications

• At least two years of supervisory experience within an off-price, big box or specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Vocal leadership style that lends itself to addressing associates in an often busy and noisy environment
• Ability to multi-task while also giving direction to associates in a fluid environment that may vary from day to day
• Ability to troubleshoot processes, solve problems and learn from your mistakes and the mistakes of others
• Capacity to understand and calculate mathematical problems and analyze key performance indicators (KPIs)
• Motivation to seek self-development opportunities and to learn skills beyond your core responsibilities

Physical Requirements

• Ability to move/handle/lift merchandise and equipment weighing 40lbs or more , as well as the ability to stand and walk for extended periods of time
• Ability to work a full-time schedule including nights, weekends and holidays as required

Benefits

Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount.

• Medical, dental and vision coverage including life and disability insurance.
• Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Compensation Range: $17.00 - $21.25

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Visit BurlingtonStores.Jobs for a full listing of our available jobs.