Carrier Relations & Dispatch Specialist (In-Office)

Pgt-Services; Rochester (Beaver County); On-site; USD 45,000 - 55,000; Part time

Benefits offered by this job

Competitive salary

Medical, dental and vision coverage

Company-paid life insurance and short-

Job summary

PGT Services is seeking a Capacity Solutions Representative to grow and manage our carrier network across North America. You will vet potential motor carriers, ensure safety and compliance, and actively generate load coverage through outbound and inbound calling.

The role emphasizes strong customer service, meeting metrics, and delivering timely dispatches. This is an in-office, on-site position requiring a proactive and hands-on approach to logistics.

Qualifications

• HS diploma or GED.
• Bachelor’s degree preferred.
• Experience with truck dispatch or freight brokerage is preferred.
• Strong focus on customer service.
• Driven to produce results, hit key metrics and push to reach new revenue goals.
• Self-motivated and problem-solving.

Responsibilities

• Develop new carrier relationships to expand our network.
• Thoroughly research prospective carriers to ensure compliance with PGT and FMCSA safety guidelines.
• Manage both inbound and outbound call volume to generate leads for load coverage.
• Schedule freight dispatch with approved carriers and ensure on time pickup and delivery.
• Quickly address potential issues and identify solutions to ensure customer satisfaction.

Skills

Customer service

Self-motivation

Problem-solving

Lead generation

Attention to metrics

Carrier relations

Communication

Education

HS diploma or GED

Bachelor’s degree preferred

Job description

PGT Services is seeking a Capacity Solutions Representative to grow and manage our carrier network across North America. You will vet potential motor carriers, ensure safety and compliance, and actively generate load coverage through outbound and inbound calling.

The role emphasizes strong customer service, meeting metrics, and delivering timely dispatches. This is an in-office, on-site position requiring a proactive and hands-on approach to logistics.