Capacity Solutions Specialist - In-Office Dispatch

PGT Services, LLC; Rochester (Beaver County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Short-term disability

Paid time off

Vision insurance

Job summary

PGT Services, LLC is seeking a Capacity Solutions Representative to grow and manage our network of trusted motor carriers across North America. You will vet prospective carriers for safety and reliability and help scale capacity to meet customer demand.

The role emphasizes building relationships, maintaining high service levels and meeting revenue goals while working in an in-office setting. A HS diploma or GED is required with preference for a Bachelor's degree.

Qualifications

• HS diploma or GED; Bachelor's degree preferred.
• Experience with truck dispatch or freight brokerage is preferred.
• Strong focus on customer service.
• Driven to produce results, hit key metrics and push to reach new revenue goals.
• Self-motivated and problem-solving.

Responsibilities

• Develop new carrier relationships to expand our network.
• Thoroughly research prospective carriers to ensure compliance with PGT and FMCSA safety guidelines.
• Manage both inbound and outbound call volume to generate leads for load coverage.
• Schedule freight dispatch with approved carriers and ensure on time pickup and delivery.
• Quickly address potential issues and identify solutions to ensure customer satisfaction.

Skills

Customer service

Self-motivation

Problem-solving

In-office collaboration

Education

HS diploma or GED

Bachelor's degree preferred

Job description

PGT Services, LLC is seeking a Capacity Solutions Representative to grow and manage our network of trusted motor carriers across North America. You will vet prospective carriers for safety and reliability and help scale capacity to meet customer demand.

The role emphasizes building relationships, maintaining high service levels and meeting revenue goals while working in an in-office setting. A HS diploma or GED is required with preference for a Bachelor's degree.