Carrier Performance & Network Growth Lead

TikTok; Fontana (CA); On-site; USD 109,000 - 188,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Holidays and PTO

Restricted stock units (RSUs)

Job summary

TikTok is seeking a Carrier Relationship Manager in Fontana, CA to own day-to-day relationships with transportation carriers across TikTok's linehaul network and drive performance improvements. You will lead onboarding for new carriers and coordinate capacity planning with Planning, Analytics, and Operations teams.

This role requires 5+ years in transportation or carrier management, strong analytical skills, and excellent stakeholder management.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 5+ years in transportation, carrier management, logistics operations, or supply chain.
• Strong analytical and problem-solving skills with data-driven decisions.
• Excellent communication and stakeholder management; fast-paced environment.

Responsibilities

• Own day-to-day carrier relationships and escalation points.
• Monitor carrier performance against KPIs and drive improvement.
• Lead onboarding for new carriers and expand the network.
• Coordinate capacity planning with Planning and Operations.
• Collaborate cross-functionally with Analytics, Product, Finance, and Ops.

Skills

Carrier management

Stakeholder mgmt

Data analysis

Communication

Negotiation

Problem solving

Education

Bachelor's degree in Supply Chain/Logistics

Tools

TMS

Job description

TikTok is seeking a Carrier Relationship Manager in Fontana, CA to own day-to-day relationships with transportation carriers across TikTok's linehaul network and drive performance improvements. You will lead onboarding for new carriers and coordinate capacity planning with Planning, Analytics, and Operations teams.

This role requires 5+ years in transportation or carrier management, strong analytical skills, and excellent stakeholder management.