Carrier Account Coordinator

Spot Freight, Inc.; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Spot Freight, Inc. is hiring a Carrier Account Coordinator in Tempe, AZ. This onsite role supports existing accounts by ensuring freight arrives safely and on time, with a strong focus on service and communication.

You will execute day-to-day operations, coordinate load management with internal teams, and respond to carrier inquiries while maintaining high performance metrics in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• Previous sales or 2+ years of customer service experience.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Skills

Strong communication

Attention to detail

Organization

Adaptability

Problem-solving

Self-motivated

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.

Responsibilities:

• - Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• - Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• - Answering incoming calls, auditing load information, and entering load data when booking loads.
• - Tracking and tracing booked shipments, as needed.

Qualifications:

• - Bachelor’s degree preferred
• - Previous sales or 2+ years of customer service experience.

Skills:

• - Proficient in Microsoft Office Suite.
• - Ability to thrive in a fast-paced environment and meet performance metrics.
• - Strong communication skills – persuasiveness, assertiveness, confidence, resiliency
• - Entrepreneurial and competitive spirit, passion, self-motivation.
• - Organization and attention to detail.
• - Adaptability, multi-tasking ability, sense of urgency.
• - Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information:

• - This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• - Onsite 5 days a week - Tempe, Arizona

#LI-HT1

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.