International Logistics Customer Service Coordinator

Pasona N A, Inc.; Tempe (AZ); On-site; USD 60,000 - 100,000; Full time

Job summary

Pasona N A, Inc. is seeking an International Logistics Coordinator to manage international freight shipments, coordinate with customers and partners, and ensure timely delivery from origin to final destination.

The role requires hands-on logistics experience, strong communication, and proficiency with MS Office; hybrid work after onboarding and initial training in Tempe, AZ. Candidates with freight forwarding background are preferred.

Qualifications

• Minimum 2 years of professional experience in logistics, freight forwarding, transportation, warehousing, airlines, or related field.
• Freight forwarding experience is strongly preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Communicate with customers via email, phone, and in-person meetings.
• Coordinate import and export shipments to ensure timely transportation.
• Prepare and provide freight quotations to customers.
• Coordinate with customers, freight forwarders, carriers, warehouses, trucking companies, and other logistics partners.
• Monitor shipment status and provide updates to customers.
• Support issue resolution related to international freight shipments.
• Maintain accurate shipment and customer records.
• Provide general customer service and operational support as needed.

Skills

Customer service

Communication

English proficiency

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Position: International Logistics Coordinator – Customer Service / Freight Forwarding

Location: Tempe, AZ

Employment Type: Full-Time preferred; Part-Time may also be considered

Work Arrangement: Hybrid after initial training

Compensation: $60,000–$100,000/year for Full-Time, depending on experience

Company Overview

A well-established international logistics company is seeking an International Logistics Coordinator to join its Phoenix-area team. This position supports international import and export shipments and works closely with customers, freight forwarders, carriers, warehouses, trucking companies, airlines, ocean carriers, and other logistics partners. Candidates with 2+ years of experience working for a logistics-related company are encouraged to apply. Freight forwarding experience is highly preferred, but candidates from trucking, warehousing, airlines, ocean carriers, and other logistics environments will also be considered.

Position Summary

The International Logistics Coordinator will serve as a key point of contact for customers and logistics partners while coordinating international freight shipments from origin through delivery. The ideal candidate has hands-on experience in the logistics industry and is comfortable handling shipment coordination, customer communication, freight quotations, shipment tracking, and day-to-day operational issues.

Key Responsibilities

• Communicate with customers via email, phone, and in-person meetings.
• Coordinate import and export shipments to ensure smooth and timely transportation.
• Prepare and provide freight quotations to customers.
• Coordinate with customers, freight forwarders, carriers, warehouses, trucking companies, and other logistics partners.
• Monitor shipment status and provide updates to customers.
• Support issue resolution related to international freight shipments.
• Maintain accurate shipment and customer records.
• Provide general customer service and operational support as needed.

Qualifications

• Minimum 2 years of professional experience with a logistics, freight forwarding, transportation, warehousing, airline, ocean carrier, or related logistics company.
• Freight forwarding experience is strongly preferred.
• Experience with a freight forwarder will receive the highest consideration.
• Experience with warehouses, trucking companies, airlines, or ocean carriers may also be considered.
• Supply chain or logistics experience gained only within a manufacturing company does not meet the experience requirement.
• Knowledge of international cargo freight and import/export operations.
• Strong customer service and communication skills.
• Professional working proficiency in English.
• Mandarin Chinese language skills are a plus, but are not required.
• Basic computer proficiency, including Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong organizational skills and attention to detail.
• Must be currently authorized to work in the United States.

Work Schedule

Full-Time

• Flexible start time between 7:30 AM and 9:00 AM.
• Eight-hour workday, including a one-hour lunch break.
• Hybrid schedule available once training is completed.
• Approximately 2 days per week in the office after onboarding.
• During the initial training period, employees may be expected to work in the office approximately 3–4 days per week.

Part-Time

Part‑time arrangements may also be considered for qualified candidates.

• Minimum 4 days per week.
• Minimum 5 hours per day.
• Flexible start time between 7:00 AM and 10:00 AM.

Benefits

Benefits for eligible full-time employees include:

• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays