Carrier Operations Coordinator

Spot Freight, Inc.; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Spot Freight, Inc. is hiring a Carrier Account Coordinator in Tempe, AZ. This onsite role supports existing accounts by ensuring freight arrives safely and on time, with a strong focus on service and communication.

You will execute day-to-day operations, coordinate load management with internal teams, and respond to carrier inquiries while maintaining high performance metrics in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• Previous sales or 2+ years of customer service experience.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Skills

Strong communication

Attention to detail

Organization

Adaptability

Problem-solving

Self-motivated

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Spot Freight, Inc. is hiring a Carrier Account Coordinator in Tempe, AZ. This onsite role supports existing accounts by ensuring freight arrives safely and on time, with a strong focus on service and communication.

You will execute day-to-day operations, coordinate load management with internal teams, and respond to carrier inquiries while maintaining high performance metrics in a fast-paced environment.