Carrier Development Representative

Care Technologies; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Expedock is seeking a driven Sales Development Representative (SDR) to build a carrier pipeline and generate qualified leads. You will perform outbound calls and email outreach to initiate conversations and nurture relationships with prospective carriers.

You will evaluate carriers for operating authority, insurance, equipment, and capacity while guiding onboarding and coordinating with related teams. Strong English communication and CRM proficiency are essential for success.

Qualifications

• Bachelor’s degree or higher in a related field.
• 2–4 years of outbound sales experience in logistics.
• Experience in truckload, freight brokerage, or carrier procurement is highly preferred.
• Proven cold calling, telemarketing, email outreach, and lead qualification experience.
• Strong understanding of transportation and logistics concepts.
• Excellent English communication skills (C1).
• Strong negotiation and relationship-building skills.
• Ability to work independently and meet targets.
• Experience with CRM platforms to manage pipelines.

Responsibilities

• Prospect and build carrier pipeline.
• Identify and research prospective carriers.
• Conduct outbound calls and email outreach to introduce partnership opportunities.
• Generate qualified carrier leads.
• Educate carriers on benefits of joining the network.
• Guide carriers through onboarding or hand them to the appropriate team.
• Collaborate with Carrier Success, Operations, or Carrier Onboarding teams.
• Track outreach, qualification status, onboarding progress, and carrier engagement in the CRM.

Skills

Cold calling

Telemarketing

Email outreach

Lead qualification

Negotiation

Relationship building

CRM experience

Night shift

Education

Bachelor’s degree in Business, Logistics, Supply Chain Management, Marketing, or related field

Tools

Salesforce

HubSpot

Zoho

TMS

Job description

About Expedock

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

Who We Need

We're looking for a driven and confident Sales Development Representative (SDR) who enjoys building relationships and creating new business opportunities. In this role, you'll use telemarketing and email outreach to engage and pre-qualify prospective carriers, initiate meaningful conversations, and generate qualified leads for the sales team. If you're proactive, goal-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

What You’ll Do

• Prospect and Build Carrier Pipeline
  • Identify and research prospective carriers.
  • Conduct outbound calls and email outreach to introduce partnership opportunities.
  • Generate qualified carrier leads.
• Assess carriers based on operating authority, insurance, equipment, service coverage, capacity, and compliance.
• Educate carriers on the benefits of joining the client’s carrier network.
• Guide qualified carriers through the onboarding process or hand them off to the appropriate team.
• Work closely with Carrier Success, Operations, or Carrier Onboarding teams to ensure a smooth transition.
• Track outreach, qualification status, onboarding progress, and carrier engagement in the CRM.

What You Need

• Bachelor’s degree in Business, Logistics, Supply Chain Management, Marketing, or a related field is preferred.
• At least 2–4 years of experience in Sales Development, Business Development, Carrier Sales, Carrier Procurement, Freight Brokerage, or a similar outbound sales role within the logistics industry.
• Experience in truckload (FTL), freight brokerage, carrier procurement, or transportation is highly preferred.
• Proven experience in cold calling, telemarketing, email outreach, and lead qualification.
• Strong understanding of the transportation and logistics industry, including carrier operations, freight brokerage, and supply chain concepts.
• Excellent English communication skills (C1 proficiency), both written and verbal.
• Strong negotiation, persuasion, and relationship-building skills.
• Ability to work independently, manage multiple priorities, and consistently meet outreach and performance targets.
• Experience using CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) to manage pipelines and document customer interactions.
• Familiarity with load boards, carrier databases, or Transportation Management Systems (TMS) is an advantage.
• Customer-focused, highly organized, and results-driven with strong problem-solving skills.
• Willing and able to work the night shift.

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

• Evaluate your qualifications and suitability for current and future roles
• Communicate with you throughout the recruitment process and improve our hiring processes and overall candidate experience
• Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.