Caring Family Advisor (Inside Sales)

Caring; Kansas City (MO); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid training

Equipment provided

PTO and holidays

Benefits package

No cold calling

Job summary

Caring, a SilverAssist unit, offers a remote Family Advisor role in the United States. You will handle 100–150 calls daily, guide seniors and families through care options, and manage referrals within a structured process.

The position requires a private home office, fast wired internet, and strong computer skills including Word/Excel; HubSpot CRM experience is preferred. Evening/weekend availability is expected.

Qualifications

• 2+ years of documented sales success in a quota- or metric-driven environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Private home office space during working hours with distraction-free schedule.
• High-speed, wired internet connection.
• Proficient in Word and Excel; able to navigate a multi-window setup.
• Familiarity with CRM systems; HubSpot experience preferred.
• MacOS not required but encouraged; able to manage a softphone.
• Industry knowledge in senior care preferred; Spanish-English bilingual a plus.

Responsibilities

• Handle 100-150 inbound/outbound calls daily guiding families.
• Follow a structured consultative process to uncover needs and options.
• Manage pipelines and match families with suitable care options.
• Update CRM in real time and perform post-referral follow-ups.
• Work in a remote, schedule-driven environment with disciplined execution.

Skills

High call volume

Sales experience

Home office

Reliable internet

MS Word

MS Excel

CRM familiarity

HubSpot CRM

MacOS friendly

Softphone management

Bilingual Spanish

Tools

HubSpot

Job description

The Company and Our Mission:

Caring, a business unit of SilverAssist, is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We use innovative technology and offer a multitude of resources to empower people to navigate the complex realities of aging.

This is a work-from-home opportunity.

A Day in the Life: Caring Family Advisor

• High-Volume Communication: Spend your day on the phone handling 100-150 inbound and outbound calls, guiding seniors and their families through emotionally charged and critical care decisions.
• Structured Consultative Process: Navigate a fast-paced, structured daily workflow using active listening and established discovery frameworks to uncover needs, manage pipelines, and match families with appropriate care options.
• Result-Driven Balance: Seamlessly juggle continuous phone engagement, real-time CRM updates, and post-referral follow-ups to consistently meet performance metrics in an independent work-from-home environment.

Ideal Family Advisors will have strong attention to detail and exceptional organizational skills, a comfort level in following communication guidelines on the phone, and the ability to thrive in an environment that is closely structured. They possess excellent communication skills, both verbal and written, along with previous experience meeting goals in a metric-driven environment, preferably via telephone sales, and the ability to handle emotionally charged calls effectively.

Required Skills and Competencies:

• 2+ years of documented sales success in a quota- or metric-driven environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
• A high-speed, hard-wired internet connection.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease using proficient keyboarding skills.
• Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
• MacOS proficiency is not required but is strongly encouraged.
• Ability to manage a softphone.
• Industry Knowledge and/or history of senior care industry experience is preferred.
• Bilingual in Spanish and English a plus.

What we offer:

• Competitive base wage of $22 per hour and uncapped performance-based bonuses with $5,000 to $7,500 in commission in just the first 3 months.
• Competitive benefits package.
• Paid time off and holidays.
• Paid training and all computer equipment needed for the position are provided.
• All marketing and new volume is managed by the company – no cold calling required.

Family Advisors typically work either 8-hour, or 10-hour shifts scheduled Mondays through Fridays. Shift availability can vary and will be discussed during the hiring process. All new hires will attend a virtual four-week, 5-day training program and once training is completed, will start on their specific, scheduled shift.

This position requires availability outside of traditional business hours, including evenings and weekends, to support operational and coverage needs. Additional schedule details will be discussed during the recruiting process. Candidates should be prepared to work both evening and weekend shifts as part of their regular schedule.

SilverAssist is an Equal Opportunity Employer.