Caring Family Coordinator

SilverAssist; Hendersonville (TN); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive base wage

Benefits package

Paid time off

Paid training and equipment provided

Inclusive workplace culture

Job summary

Caring, a unit of SilverAssist, is seeking a Family Coordinator to empower families navigating senior living options from a home office.

You will deliver community referrals, coordinate tours with partner communities and care seekers, and support Family Advisors while maintaining strong communication with internal teams. A fast-paced, collaborative environment and strict adherence to schedules are essential.

Qualifications

• 3+ years of experience in customer-facing roles, business operations, or sales.
• Strong problem-solving skills.
• Ability to deliver results in an independent telecommute environment.
• Experience in senior care industry is preferred.

Responsibilities

• Deliver community referrals that match care seeker inquiries
• Communicate proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively
• Support Family Advisors by managing tour coordination with community partners and care seekers
• Monitor and address barriers to tour completion, working collaboratively with internal teams and community partners
• Work closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights
• Participate in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements

Skills

Customer-facing experience

Sales operations

Problem-solving

Telecommute capability

Industry knowledge (senior care)

Tools

HubSpot

Google Workspace

Microsoft 365

CRM

Job description

Caring Family Coordinator

To empower people to navigate the complex realities of aging.

Families come to Caring during some of the most important and emotional moments of their lives. Our Family Advisors are at the heart of that journey, serving as trusted partners who listen, understand each family's unique needs, and help them confidently find the right senior living and care options.

This is a work-from-home opportunity.

• Deliver community referrals that match care seeker inquiries
• Communicate proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively
• Support Family Advisors by managing tour coordination with community partners and care seekers
• Monitor and address barriers to tour completion, working collaboratively with internal teams and community partners
• Work closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights
• Participate in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements

The Company and Our Mission:

Caring, a business unit of SilverAssist, is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We use innovative technology to empower people to navigate the complex realities of aging.

Families come to Caring during some of the most important and emotional moments of their lives. Our Family Advisors are at the heart of that journey, serving as trusted partners who listen, understand each family's unique needs, and help them confidently find the right senior living and care options.

This is a work-from-home opportunity.

Key Responsibilities:

• Deliver community referrals that match care seeker inquiries
• Communicate proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively
• Support Family Advisors by managing tour coordination with community partners and care seekers
• Monitor and address barriers to tour completion, working collaboratively with internal teams and community partners
• Work closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights
• Participate in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements

Ideal Family Coordinators will have:

• Strong attention to detail and exceptional organizational skills
• Comfort level in following communication guidelines on the phone
• Ability to thrive in a fast-paced, collaborative environment
• Comfort with the unknown and able to shift gears quickly as procedures change according to evolving business needs and performance data
• Excellent communication skills, both verbal and written
• A continuous improvement mindset

Required Skills and Competencies:

• 3+ years of experience in customer-facing roles, business operations, or sales
• Problem-Solving Skills
• Ability to deliver results in an independent telecommute environment
• Industry Knowledge and/or past history of senior care industry experience is preferred

Computer Proficiency:

• High computer literacy, including proficiency Google Workspace and Microsoft 365, and ability to navigate a multi-window workstation with ease
• Familiarity with navigating a CRM; HubSpot experience preferred
• Familiarity with navigating a telephony system; Twilio Flex experience preferred
• Strong typing skills

Telecommute Position/Home Office Requirements:

• Structured, pre-scheduled training attendance is mandatory.
• Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
• A high-speed, hard-wired internet connection.

What we can offer you:

• Competitive base wage of $22 to $25 per hour
• Competitive benefits package
• Supportive and inclusive workplace culture
• Paid time off and holidays
• Paid training and all computer equipment needed for the position are provided

SilverAssist is an Equal Opportunity Employer.