Caribou Manager | 9

Hugos Family Marketplace; Jamestown (ND); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugos Family Marketplace is seeking a Caribou Manager to oversee daily operations at the café in Jamestown, ND. This role involves ensuring exceptional customer service and maintaining high standards of food safety and sanitation.

The ideal candidate will manage staff, optimize sales, and foster a positive environment. Benefits include health insurance, 401k, paid time off, holiday pay, and employee discounts.

Qualifications

• 2–3 years in retail, food service, or café environment.
• 1–2 years of supervisory or managerial experience.
• Prior experience as a Barista or Lead Barista.

Responsibilities

• Manage daily operations of the café, ensuring efficiency and high standards of service.
• Deliver excellent customer service and address customer inquiries promptly.
• Train, schedule, and supervise staff to ensure optimal performance.
• Oversee food preparation and ensure quality.
• Maintain cleanliness and safety throughout the café.

Skills

Leadership

Customer service

Beverage preparation/café operations

Food safety

Inventory management/ordering

Sales tracking

Communication/interpersonal

Time management/multitasking

Physical stamina

Education

High school diploma or GED

Associate’s or Bachelor’s degree in hospitality, business, retail management, or food service

Tools

Food safety or handling certifications (ServSafe or equivalent)

Job description

Job Details

Job Location: Hugos Family Marketplace - Store #9 - 1st Ave S - Jamestown, ND 58401

Position Type: Full Time

Job Shift: Any

Job Purpose

The Caribou Manager at Hugo's Family Marketplace (& Caribou) is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and maintaining high standards of food safety and sanitation. This role requires a dynamic leader who can manage staff effectively, optimize sales and labor, and ensure a positive, team-oriented environment.

Key Responsibilities

• Manage daily operations of the café, ensuring efficiency and high standards of service.
• Deliver excellent customer service and address customer inquiries and issues promptly.
• Train, schedule, and supervise staff to ensure optimal performance and team cohesion.
• Oversee the preparation of beverages and food, ensuring quality and consistency.
• Maintain cleanliness, organization, and safety throughout the café.
• Manage inventory, order supplies, and ensure proper product rotation.
• Monitor sales, control labor costs, and strive for profitability.
• Assist customers with their needs and ensure a welcoming atmosphere.
• Implement promotions, merchandising, and seasonal offerings to boost sales.
• Ensure compliance with food safety and sanitation regulations.
• Foster a positive, team-oriented environment that encourages staff engagement and development.

Benefits

Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Qualifications

Required Education:

• High school diploma or GED

Preferred Education:

• Associate’s or Bachelor’s degree in hospitality, business, retail management, or food service
• Helpful Certifications: Food safety or handling certifications (ServSafe or equivalent)

Required Experience:

• 2–3 years in retail, food service, or café environment

Preferred Experience:

• 1–2 years of supervisory or managerial experience
• Prior experience as a Barista or Lead Barista
• Experience with inventory control, cash handling, and labor management

Required Skills and Abilities:

• Leadership
• Customer service
• Beverage preparation/café operations
• Food safety, sanitation, and regulatory compliance
• Inventory management/ordering
• Sales tracking, budgeting, and profitability awareness
• Communication/interpersonal
• Time management/multitasking
• Physical stamina