Cargo Operations Specialist: DG & UC360 Expert

United Airlines; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Pension

Flight privileges

Job summary

United Airlines is seeking a Cargo Support Agent to deliver real-time, cross-functional support for cargo operations across internal teams. You will assist with policies on dangerous goods, system usage, and issue resolution on UC360.

The role emphasizes teamwork, strong customer service, and reliability, with the ability to work any shift including weekends/holidays, in a union environment in the United States.

Qualifications

• High school diploma required.
• Knowledgeable about cargo operations, processes, policies and procedures.
• Experience with UC360.
• Strong interpersonal and customer-service skills.
• Can work independently as well as part of a team.
• Ability to work any shift, weekends and holidays.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods.
• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes.
• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging.
• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance.
• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service.
• The starting pay is $19.64/Hour according to the current Passenger Service Agreement Contract

Skills

UC360

Customer service

Interpersonal skills

Teamwork

Shift flexibility

Work authorization

Interview process

Education

High school diploma

Tools

UC360

Job description

United Airlines is seeking a Cargo Support Agent to deliver real-time, cross-functional support for cargo operations across internal teams. You will assist with policies on dangerous goods, system usage, and issue resolution on UC360.

The role emphasizes teamwork, strong customer service, and reliability, with the ability to work any shift including weekends/holidays, in a union environment in the United States.