Cargo RepInternal Support

United Airlines; Chicago (IL); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life insurance

Disability insurance

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Pension

Flight privileges

Résumé du poste

United Airlines is seeking a Cargo Support Agent to deliver real-time, cross-functional support for cargo operations across internal teams. You will assist with policies on dangerous goods, system usage, and issue resolution on UC360.

The role emphasizes teamwork, strong customer service, and reliability, with the ability to work any shift including weekends/holidays, in a union environment in the United States.

Qualifications

• High school diploma required.
• Knowledgeable about cargo operations, processes, policies and procedures.
• Experience with UC360.
• Strong interpersonal and customer-service skills.
• Can work independently as well as part of a team.
• Ability to work any shift, weekends and holidays.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsabilités

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods.
• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes.
• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging.
• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance.
• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service.
• The starting pay is $19.64/Hour according to the current Passenger Service Agreement Contract

Connaissances

UC360

Customer service

Interpersonal skills

Teamwork

Shift flexibility

Work authorization

Interview process

Formation

High school diploma

Outils

UC360

Description du poste

Description

We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life‑saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options - from Marketing to Finance, Logistics to Data Analytics, and more - you can build a career within a career and gain exposure to so many areas of our airline's important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods
• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes
• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging
• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance
• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service
• The starting pay is $19.64/Hour according to the current Passenger Service Agreement Contract

Qualifications

What's needed to succeed:

• High school diploma required
• Knowledgeable about cargo operations, processes, policies and procedures
• Experience with UC360
• Strong interpersonal and customer-service skills
• Can work independently as well as part of a team
• Ability to work any shift, weekends and holiday
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack:

• DG qualified
• AMS and Champs

The starting rate for this role is $19.64.

This is also a bonus eligible position (i.e. profit sharing).

• medical
• dental
• vision
• life
• accident & disability
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• pension
• flight privileges (subject to the respective collective bargaining agreement)

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]