Cargo Rep-Internal Support

United; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flight privileges

401(k)

Job summary

United Airlines in Chicago is seeking a CRIS agent to provide real-time support for cargo, ramp, sales, and customer service teams. You will handle information on cargo and dangerous goods, assist with policy procedures, and guide customers through UC360 transactions.

The role emphasizes reliability, teamwork, and strong communication. Starting pay is $19.64 per hour, with bonus eligibility under the passenger service agreement.

Qualifications

• High school diploma required.
• Knowledgeable about cargo operations, processes, policies and procedures.
• Experience with UC360.
• Strong interpersonal and customer-service skills.
• Can work independently as well as part of a team.
• Ability to work any shift, weekends and holiday.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods.
• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes.
• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging.
• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance.
• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service.
• The starting pay is $19.64/Hour according to the current Passenger Service Agreement Contract

Skills

Cargo operations

UC360

Customer service

Teamwork

Interpersonal skills

Shift work

US work authorization

Education

High school diploma

Tools

UC360

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options - from Marketing to Finance, Logistics to Data Analytics, and more - you can build a career within a career and gain exposure to so many areas of our airline's important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods
• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes
• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging
• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance
• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service
• The starting pay is $19.64/Hour according to the current Passenger Service Agreement Contract

Qualifications

What's needed to succeed:

• High school diploma required
• Knowledgeable about cargo operations, processes, policies and procedures
• Experience with UC360
• Strong interpersonal and customer-service skills
• Can work independently as well as part of a team
• Ability to work any shift, weekends and holiday
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack:

• DG qualified
• AMS and Champs

The starting rate for this role is $19.64.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]